Cass County Jail

Cass County Jail is an ICE Enforcement and Removal Operations (ERO) detention facility located in Plattsmouth, Nebraska. It falls under the St. Paul Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To ask whether someone is held here, and to leave an urgent message for a detainee, ICE publishes one number: (402) 296-9377. Leave the detainee’s full name, alien registration number (A-number), and your name and a phone number where you can be reached. ICE says the detainee will be given the message only “if it meets the facility’s definition for an emergency notification.” ICE says this line can be called 24 hours, 7 days per week (checked October 16, 2026). Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). Contact and visitation hours vary by facility — confirm current hours by calling (402) 296-9377 or checking the official ICE page linked above.

Sending mail, commissary funds, and personal items

Each facility publishes its own exact mailing format. ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer”. ICE’s 2019 national standard allows more than that. Under ICE’s National Detention Standards, Revised 2019, §5.1(E) — cited here for comparison only, because we have not confirmed which detention standard governs this facility — incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

ICE’s page for Cass County Jail says (checked October 16, 2026):

• Address format for letters (letters must include the sender’s name and address):

[Detainee Name]
303 Avenue A
Plattsmouth, Nebraska 68048

• Delivery: all incoming mail is subject to screening for contraband. “All personal mail is scanned and delivered electronically to the detainee. Physical mail is placed in the detainee’s personal property.” Outgoing mail is routed to the post office within one business day of receipt by facility staff.
• Not accepted through the mail: packages, obscene or pornographic materials, personal checks, cashier’s checks, postage stamps or stamped envelopes, any type of food, and periodicals not sent directly from the publisher. For details, ICE gives (402) 296-9377.
• Money: money is not to be given directly to the detainee. It can be placed on the detainee’s account online at team3.inmatecanteen.com or at the kiosk in the vestibule entrance of the jail lobby at 303 Avenue A, Plattsmouth, Nebraska 68048, by following the kiosk prompts.
• No money by mail: ICE says “Detainees will not receive money by mail.” A money order is returned to the sender or placed in the detainee’s personal property; it is not deposited.
• Travel or release items: a detainee may receive items needed solely for travel or release from custody, and only with the approval of the ICE Deportation Officer. Before sending a package, call (402) 296-9377 for the procedures.
• Luggage for removal: one small piece is allowed. If the detainee has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices (cell phones, electric razors, laptop computers, radios, etc.) are accepted.
• Envelopes and postage: detainees may buy pre-posted envelopes. Indigent detainees (no means of financial support and no funds in their facility account) get a postage allowance at government expense.
• Transfers and departures: only legal mail is forwarded; general correspondence is marked “Return to Sender”.

Hours of Visitation

Visiting in person

ICE’s page for this facility says (checked October 16, 2026):

• Family and friends: “All family or other social visits are non-contact and via video feed.” In-person visits must be scheduled in person in the jail lobby. Visits are held at 9 a.m., 11 a.m., 1 p.m. and 3 p.m. on Mondays and Fridays. Each detainee receives two one-hour blocks of visitation per week, one on Monday and one on Friday. Each visit, regardless of duration, counts as one hour.
• Remote visits and messages: remote visits are scheduled at www.cidnet.net. The facility has tablets. Through that service you must purchase data, and you can schedule video chats, send text messages and receive phone calls from the detainee. ICE describes these as non-confidential messages.
• ID and minors: visitors must have a government-issued photo ID. Unaccompanied visitors must be at least 18. Anyone under 18 must be accompanied by a parent or guardian, with proof of the relationship (a birth certificate or court-ordered guardianship).
• Search and restrictions:
  • Everyone entering is subject to a pat-down search, an inspection of belongings and a metal scan. Anyone refusing a reasonable search is not admitted.
  • No firearms or weapons are allowed. No electronic devices (cell phones, pagers, radios, etc.) are allowed in secure areas.
  • No items may be carried into the visitation area or passed to detainees.
  • Visitors who are or appear intoxicated are not allowed to visit.
  • Visitors must follow the rules posted in the jail lobby.
• Parking: free public parking is available at the facility.
• Consular officials may meet their detained nationals at any time. ICE requests prior arrangements with the ICE Supervisory Deportation Officer, to the extent possible, at (612) 409-7799, and appropriate credentials.
• Clergy may visit at any time but must make prior arrangements with the Administrative Corrections Officer at (402) 296-9377.

What Cass County’s jail-visitation page says

The county’s own Jail Visitation page (checked October 19, 2026), addressed to anyone planning to visit an inmate at the Cass County Jail, says:

• Visitor list: before any visit, the person held must submit a list of authorized visitors to the front office, and the list must be on file by 8:00 a.m. on the day of the visit to be valid.
• ID: the page says visitors must show valid photo identification, such as a driver’s license, passport or government ID.
• Children: the only children allowed to visit are the inmate’s own children. Birth certificates are required, and the mother’s and father’s names must appear on them. Step-children are not allowed to visit. Siblings under 18 may visit with a parent, and they also need a birth certificate.
• Timing: visits are filled on a first-come, first-served basis; the page says visitors must appear at least 15 minutes before the visit, and all visits last one hour.
• Hours: the page lists no hours for the male or female visitation schedules; for both it says “Please call for Visitation Hours” and gives (402) 296-9377 during regular business hours.

The two pages conflict. ICE’s facility page says in-person visits are scheduled in person in the jail lobby at set times (9 a.m., 11 a.m., 1 p.m. and 3 p.m. on Mondays and Fridays) and that anyone under 18 may visit with a parent or guardian and proof of the relationship. Cass County’s page says visits are filled first-come, first-served, publishes no hours (“Please call for Visitation Hours”), and says the only children allowed to visit are the inmate’s own children, with step-children not allowed.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

Per ICE’s page for this facility (checked October 16, 2026):

• In-person legal visits: 8 a.m. to 4:30 p.m., Monday through Friday, “Unless approved otherwise by facility administration.”
• Legal calls: scheduled by contacting the main office at (402) 296-9377; accommodations are made for available time slots.
  • The guidelines for in-person visits apply: only legal representatives, legal assistants and interpreters may take part, and no family or friends.
  • Outside interpretation services may be contacted during the call.
  • Sessions are confidential. A visitation officer stands outside the room, out of earshot but within eyeshot.
• No recording: legal representatives and their staff may not video or audio record any in-person visit or call.
• G-28s can be submitted through ERO eFile. Facility staff do not have access to it, so ICE says legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.
• Case information: requests can be sent to StPaul.Outreach@ice.dhs.gov. This mailbox does not accept applications for Stay of Removal or Case Appeals.
• Identifying the Deportation Officer: contact the St. Paul Field Office at (612) 409-7799. A G-28 must be on file for any information to be disclosed.
• BIA: ICE’s page gives (703) 605-1007 for automated information, or a live representative during office hours.
• Pro bono list: a list of free legal organizations is posted in all housing units and updated quarterly. Contacting a provider for an appointment is the detainee’s responsibility.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO St. Paul Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels (checked October 16, 2026):

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement St. Paul Field Office, 1 Federal Dr. Ste 1601, Ft. Snelling, MN 55111.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, P.O. Box 14475, Pennsylvania Ave, NW, Washington, D.C. 20044.
• Joint Intake Center: 1-877-2INTAKE or joint.intake@dhs.gov.

Cass County’s Jail Visitation page (checked October 19, 2026) adds these channels for reporting sexual abuse or harassment of a detainee:

• PREA Coordinator (in writing): PREA Coordinator, Cass County Sheriff’s Office, 336 Main Street, Plattsmouth, NE 68048. The page says any person may also disclose such incidents, confidentially, to any Cass County Sheriff’s Office staff member, verbally or in writing.
• Outside agency: Nebraska State Patrol Office, P.O. Box 94907, Lincoln, NE 68509, (402) 471-4545.
• For someone held solely for civil immigration purposes: the page lists ICE’s Community and Detainee Hotline, 1-888-351-4024 (English/Spanish), for any person speaking on that detainee’s behalf.

A news reporter who wants to interview someone held here must apply in writing to the St. Paul Field Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the facility rules and regulations provided by staff. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission.

ICE inspection record

ODO, August 10–13, 2020 (ODO report). ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, could not inspect on site because of the COVID-19 pandemic and attempted a remote inspection instead. The report says “the facility refused to allow ODO to conduct the remote inspection”. As a result, ODO was unable to determine compliance with the ICE 2000 National Detention Standards. It recommended that ERO address the refusal in accordance with the facility’s contract. The report gives no findings or deficiency count.

Annual inspection, September 17–19, 2019 (inspection letter, Significant Incident Summary). The Nakamoto Group, Inc. inspected the jail for compliance with the ICE National Detention Standards (NDS) for over-72-hour facilities. Per ICE’s September 2019 inspection:

• Who runs it: the jail is an IGSA facility, owned by Cass County and operated by the Cass County Sheriff’s Office.
• Who is held there: male and female detainees for ICE, the U.S. Marshals Service, surrounding counties and local jurisdictions. ICE detainees are comingled with detainees from other jurisdictions.
• Rating: 37 standards compliant, 0 deficient and 2 not applicable. The recommended rating was Acceptable, the same rating as in the September 2018 annual inspection.
• Deficient components: the same letter also lists 20 deficient components in 8 standards:

• Accreditation: PREA, yes. American Correctional Association, National Commission on Correctional Health Care and The Joint Commission: no.
• Services:
  • No co-pays for medical, mental health or dental care.
  • Health care is provided by Cass County personnel.
  • Food service is provided by Summit Food Service, LLC.
  • Detainee telephone service is provided by Encartele (as of the 2019 report).
• Detainee interviews: detainees voiced no concerns about their safety. One male detainee said he did not feel safe because two other detainees had harassed him. He said this had stopped after one of them was moved or left the facility.
• Incident summary: the facility did not provide the number of strip searches, sick call requests or sick call encounters.
• The September 17–19, 2019 Nakamoto inspection report says detainees had access to a large indoor gymnasium for one hour per day, Monday through Friday.
• The same September 2019 report describes a separate television continuously displaying facility rules and other information during waking hours.
• The same September 2019 report says a fire drill simulated a trash-can fire in a housing unit; staff responded with extinguishers and evacuated detainees to the designated area.

Earlier inspection: ODO’s facility-inspections index (checked October 19, 2026) also lists an inspection of “Cass County Jail, Plattsmouth, NE” on February 25–27, 2014.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Nebraska
• Other ICE detention facilities in Nebraska
• All facilities under the St. Paul Field Office