Corrections Center of Northwest Ohio (CCNO)

Corrections Center of Northwest Ohio (CCNO) is an ICE Enforcement and Removal Operations (ERO) detention facility located in Stryker, Ohio. It falls under the Detroit Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To ask whether someone is held here, ICE publishes (419) 428-3800 (8 a.m.–4 p.m. EST); to leave an urgent message for a detainee, call (419) 428-3800 ext. 203. Give the detainee’s full name, alien registration number (A-number), and your own name and a phone number where you can be reached; the facility passes the message on. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). The video visitation hours ICE lists for this facility are under Visiting in person below.

Sending mail, commissary funds, and personal items

For this facility, ICE’s page says (checked October 16, 2026) that personal letters are addressed to a P.O. Box in Phoenix, Maryland, with the detainee’s name and inmate number, and must include the last four digits of the detainee’s A-number, plus the sender’s name and address (details below). This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer”. ICE’s 2019 national standard allows more than that. Under ICE’s National Detention Standards, Revised 2019, §5.1(E) — cited here for comparison only, because ICE’s Office of Detention Oversight inspected this facility in April and May 2026 under the Federal Performance-Based Detention Standards (FPBDS, May 2025) instead (inspection report), and we have not reviewed that standard’s mail rules — incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). Under that standard, ordinary letters do not carry that protection. Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s own ICE page (linked above) sets out its rules for sending money and items in its Sending Items to Detainees section.

What ICE publishes for this facility’s mail, money, and packages

Checked October 16, 2026, on this facility’s ICE page:

• Personal letters from family and friends are delivered to detainees digitally, through the “Facility Messages” app on the inmate tablet. ICE gives this address format:

Corrections Center of Northwest Ohio, OH
Detainee Name, Inmate Number
P.O. Box 247
Phoenix, MD 21131

• Letters must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. All incoming mail is subject to screening for contraband. Detainees may seal their outgoing letters; outgoing mail is routed to the post office within 24 hours of receipt by facility staff.
• Money: personal mail is not received at the facility, so money sent by mail is returned to sender. Money may not be given directly to the detainee; ICE says it can be placed on the detainee’s account by calling Connect Network at 1-877-650-4249 or through connectnetwork.com.
• Tablet messages: the facility has tablets; ICE points to gettingout.com for how to send a non-confidential message.
• Packages: a detainee may receive only items determined necessary for the sole purpose of travel or release from custody, with the ICE Deportation Officer’s approval. Before a package is sent, ICE directs senders to the Supervisory Detention and Deportation Officer at the Detroit ERO Office, 985 Michigan Avenue, Suite 207, Detroit, MI 48226 (ICE lists the field office main phone as (313) 771-6601).
• Stamps: detainees may buy them; indigent detainees (no means of financial support and no funds in their facility account) get a postage allowance at government expense.
• Transfers and departures: only legal mail is forwarded; general correspondence is returned to sender.
• Luggage for removal: one small piece is allowed; if the person has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices (cell phones, electric razors, laptop computers, radios, etc.) are accepted.

Visiting in person

Checked October 16, 2026, on this facility’s ICE page:

• Friends and family: visits are by video, through the provider GettingOut (gettingout.com). Hours ICE lists: 7:30 a.m.–10 a.m., 12 p.m.–2:30 p.m. and 5:30 p.m.–10:30 p.m. ICE refers to the facility’s own website for its full visitation rules.
• Search: everyone requesting admittance to the facility or the visitation area is subject to a pat-down search, an inspection of belongings and a metal scan; anyone refusing a reasonable search is not admitted. No firearms or weapons of any kind; no electronic devices (cell phones, pagers, radios, etc.) in the secure areas.
• Parking: free public parking is available at the facility.
• Clergy: must have three forms of identification — a valid driver’s license, a certificate of ordination and a license to solemnize marriages. Credentials are copied on the first visit; later visits need only the driver’s license. Clergy visit during regular visitation hours on the video visitation units, scheduling 24 hours in advance, on site or via the internet; a fee applies to home visits. A clergy member visiting a family member may visit only as a personal/regular visitor. ICE’s clergy section lists visitation Monday through Sunday, lobby visits 12 p.m.–2:30 p.m. and 5:30 p.m.–7:30 p.m., and home visits 7:30 a.m.–10 a.m., 12 p.m.–2:30 p.m. and 5:30 p.m.–10:30 p.m.
• Consular officials: may meet their detained nationals at any time; ICE requests that prior arrangements be made with the ICE Supervisory Deportation Officer, (313) 771-6601, to the extent possible, and that officials bring appropriate credentials.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

Checked October 16, 2026, on this facility’s ICE page:

• In-person attorney visits: any attorney of record may visit at all reasonable times except meal times (4:30 a.m.–6 a.m.; 10:15 a.m.–12 p.m.; 4:15 p.m.–5:30 p.m.), daytime and evenings, when the Receptionist/Central Control are available as dictated by jail safety and security needs.

• G-28s can be filed through ERO eFile. Facility staff do not have access to it, so ICE says legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

• Video teleconference (VTC) meetings and confidential legal calls: request by email at ccno.videocourt@ccnojail.org (the video court officer emails back a confirmed date and time) or by calling (419) 428-3800 x205. Appointments should be made 24 hours before the desired time; they run 7 a.m.–9 p.m. in 30- to 60-minute increments. ICE says legal representatives are not limited in the number of appointments they can request, but no representative may have more than one 60-minute appointment with a detainee per day.

• The email should include the representative’s full name and contact details (phone and email); the detainee’s name, alien number and inmate number; a few proposed dates and times; a scan of the representative’s government-issued ID; a scan of proof of active legal-representative status (such as a state bar card or attorney or paralegal license); and a scan of the G-28, unless the call is pre-representational. A legal assistant joining alone also attaches a letter of authorization on the firm’s or organization’s letterhead and a scan of the assistant’s ID.

• Only legal representatives, legal assistants and interpreters may attend — no family or friends. ICE says the attorney and/or the attorney’s agents may contact outside interpretation services during the call or session (checked October 19, 2026). A visitation officer stays outside the room, out of earshot but within eyeshot, and knocks 5 minutes before the cut-off time.

• Representatives and their staff may not video or audio record any visit or call; ICE says a violation may result in suspension or permanent revocation of VAV user privileges. For incoming and outgoing faxes between a detainee and their designated legal representative, when timely communication through the mail is not possible, the facility administrator may, at his discretion, allow a reasonable amount of fax communication during the scheduled VTC time.

• Faxes to a detained client: (419) 428-2034, with a cover letter giving the detainee’s full name, alien number and inmate number, the sender’s return fax number and the total number of pages. The documents are inspected for contraband but not read, and delivered in a sealed envelope. Fax requests are processed Monday through Friday, 8 a.m. to 4 p.m., excluding holidays. ICE says all legal faxes sent and received through the court room are treated as confidential legal correspondence, documented in a logbook and processed by the court officer; court room staff keep the transmission verification report showing the fax was sent and give the detainee a copy (checked October 19, 2026).

• Faxes from a detainee: when timely communication by mail is not possible, the facility administrator may, at his discretion, allow a reasonable amount of fax communication during the detainee’s scheduled VTC time; the detainee requests it through the case manager on the tablet. The case manager schedules the detainee to report to the court room with the legal representative’s name, the law firm’s name (if applicable), the firm’s or representative’s address, and office telephone and fax numbers. The detainee completes the cover sheet provided at transmission. ICE says the court room officer faxes the documents in the detainee’s presence, inspects them for contraband in the detainee’s presence without reading them, and returns the original documents to the detainee with the fax confirmation (checked October 19, 2026).

• Case information: Detroit.Outreach@ice.dhs.gov (this mailbox does not accept applications for Stay of Removal or Case Appeals).

• Identifying the Deportation Officer: call the Detroit Field Office at (313) 771-6601; a G-28 must be on file for any information to be disclosed.

• The pro bono list is posted in all housing units and updated quarterly; contacting a provider is the detainee’s responsibility.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Detroit Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels (checked October 16, 2026):

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 985 Michigan Avenue, Suite 207, Detroit, MI 48226, (313) 771-6601.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.
• Media: inquiries about ICE go to ICEMedia@ice.dhs.gov. A reporter who wants to interview a detainee must apply in writing to the Detroit Field Office, indicating familiarity with and agreement to comply with the facility rules and regulations provided by staff; a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, inspected this facility as inspection 2026-006-119; the report is dated May 19, 2026 (ODO report). Per ICE’s May 2026 inspection report:

• Standard: the findings are organized by the Federal Performance-Based Detention Standards (May 2025).
• Field office: the report lists the facility under ERO Detroit.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Ohio
• Other ICE detention facilities in Ohio
• All facilities under the Detroit Field Office