Cumberland County Jail is an ICE Enforcement and Removal Operations (ERO) detention facility located in Portland, Maine. It falls under the Boston Field Office ERO field office area of responsibility.

Facility quick reference

ItemDetail
Facility nameCumberland County Jail
Street address50 County Way
City, State, ZIPPortland, ME 04102
Detainee information line(207) 774-5939 (7 a.m. to 3 p.m., per ICE)
Facility main phone(207) 774-5939
ERO field office main phone(781) 359-7500
ERO field officeBoston Field Office
ICE detainee locatorlocator.ice.gov
Official ICE pageice.gov/detain/detention-facilities/cumberland-county-jail
Last verified2026-09-10

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To ask whether someone is held here, and to leave an urgent message for a detainee, ICE publishes one number: (207) 774-5939. For an urgent message, ICE says to give the detainee’s full name, date of birth and what the emergency is, plus your name and a telephone number where you can be reached; the detainee will be given the message. Detainees cannot receive incoming calls — they place outgoing calls themselves. ICE lists this line for detainee information between 7 a.m. and 3 p.m. (checked October 16, 2026). Have the person’s biographical information ready when you call: first, last and hyphenated names, any aliases, and date of birth. ICE says this facility does not have the ability to send non-confidential messages electronically.

Sending mail, commissary funds, and personal items

ICE’s page for this facility gives the mailing address as the inmate’s name, C/O Cumberland County Jail, 50 County Way, Portland, ME 04102 (details below). It lists an incomplete return address or no inmate name among the reasons for mail to be refused, disposed of or returned to sender. Mailing formats differ across ICE facilities. For comparison only — ICE’s Office of Detention Oversight organized the findings of its September 2025 inspection of this facility by the Federal Performance Based Detention Standards (May 2025), and we have not reviewed that standard’s mail rules — under ICE’s National Detention Standards, Revised 2019, §5.1(E), incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

As listed on ICE’s page for Cumberland County Jail (checked October 16, 2026):

  • Address format:
Inmate's Name
C/O Cumberland County Jail
50 County Way
Portland, ME 04102
  • Envelopes: all incoming mail, post cards included, must be sent in white legal size envelopes; incoming legal mail is exempt from the white-envelope rule. Mail outside the guidelines is returned to sender.
  • Refused items include: cash, personal checks and second party checks; colored envelopes (except legal mail); padded envelopes; stickers of any kind (including return address labels); cards larger than 5 inches by 7 inches; photos larger than 4" X 6"; instant camera photos (Polaroids); and mail from other penal institutions.
  • Mail between incarcerated people: the jail does not allow incoming or outgoing mail from or to any person incarcerated in a juvenile or adult detention or correctional facility.
  • Inspection and timing: inmate mail is opened and inspected for contraband. Mail from attorneys, courts, or government officials and representatives is opened to inspect for contraband in the presence of the inmate. Excluding weekends, holidays and emergencies, letters are held for no more than 24 hours and packages for no more than 48 hours.
  • Publications: magazines, books and newspapers are allowed only from the publisher and/or Amazon.com, and inmates are limited to two magazine subscriptions.
  • Money: ICE says inmates “are not allowed to accept cash” and that incoming mail is inspected “for the purpose of intercepting contraband, and money orders.” The page does not describe a commissary or account deposit method.
  • Released or transferred: mail for people no longer at the facility is marked “return to sender” and returned with the next business day’s mail.
  • Items for travel or release: allowed only if determined necessary for that sole purpose and approved by the ICE Deportation Officer. Property drop-off is at 1000 District Avenue, Burlington, MA 01803, Monday through Friday, 8 a.m. to 2 p.m.
  • Luggage for removal: one small piece is allowed. If the person has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices are accepted.

Visiting in person

As listed on ICE’s page for this facility (checked October 16, 2026):

  • Pre-scheduled only: all visits take place at the jail (50 County Way), all are pre-scheduled, and there are no walk-ins. One visitor per inmate plus 1 child is allowed.
  • When to request: requests are made via an online form, the jail’s Inmate Visitation Request Form. They are accepted only on Mondays, Tuesdays and until 12 p.m. on Wednesdays, and ICE says a confirmation should arrive by the close of business on Thursday.
  • Questions: email jailvisits@cumberlandcounty.org with your full name (first, middle and last), date of birth, a callback number, and your driver’s or state identification number.
  • On arrival: arrive 15 minutes before the scheduled visit with a valid photo ID. Juveniles must be accompanied by a legal guardian, who must provide a valid birth certificate for the juvenile. All visitors are subject to search. Visitors must follow the jail’s “Rules for Visitors”; those who do not may be removed.
  • Former inmates and felons: anyone incarcerated (in any correctional facility) within the last 12 months is not eligible to visit. Anyone incarcerated more than 12 months ago, or convicted of a felony, may be considered after completing Form F-154 A, sent to Lt. Mowatt; ICE says to allow two weeks for processing. The jail may refuse any visitor deemed a potential danger to the facility or persons inside.
  • Parking: there is a visitor parking lot on site.

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Case information, Deportation Officers, and G-28s

As listed on ICE’s page for this facility (checked October 16, 2026):

  • G-28s for detainees at this facility can be accepted through ERO eFile. Facility staff do not have access to ERO eFile, and ICE says legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.
  • Deportation Officer: to identify a client’s Deportation Officer, call the Boston Field Office at (781) 359-7660. A G-28 must be on file for any information to be disclosed.
  • Case-information mailbox: ICE lists Boston.Outreach@ice.dhs.gov, although the sentence on this facility’s page refers to aliens detained at the Plymouth County Correctional Facility. The mailbox does not accept applications for Stay of Removal or Case Appeals.
  • The page does not publish legal-visitation hours or video-visit scheduling rules for this facility.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Boston Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels (checked October 16, 2026):

  • Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 1000 District Avenue, Burlington, MA 01803, (781) 359-7500.
  • ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
  • ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.
  • DHS OIG (as listed on ICE’s page): DHS Office of Inspector General, Attn: Office of Investigations - Hotline, 245 Murray Drive, Building 410 Stop: 2600, Washington, DC 20528; fax (202) 245-5217; DHSOIGHOTLINE@DHS.GOV.

A news reporter who wants to interview someone held here must apply in writing to the Boston Field Office, Office of Enforcement and Removal Operations. The application must indicate familiarity with and agreement to comply with the facility rules and regulations provided by staff. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission. Media inquiries about ICE go to ICEMedia@ice.dhs.gov.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, issued a report on Cumberland County Jail numbered “Inspection 2025-006-071” and dated September 11, 2025 (ODO report). Per ICE’s September 2025 inspection report, findings are organized by the Federal Performance Based Detention Standards (May 2025), and the report’s page footer identifies ERO Boston.

ODO also published these earlier reviews:

287(g) agreements: ICE's 287(g) participating-agencies workbook, dated October 9, 2026, lists no agency in Maine. (source: ICE · what 287(g) is)