Dilley Immigration Processing Center

Dilley Immigration Processing Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Dilley, Texas. It falls under the San Antonio Field Office ERO field office area of responsibility.

Facility quick reference

ICE’s fiscal year 2026 detention statistics spreadsheet (released July 20, 2026) also lists a separate row, “Dilley Processing Single Adult Female”, at the same street address (300 El Rancho Way), as a DIGSA facility in the San Antonio area of responsibility, with an average daily population of 212 and an average length of stay of 77.2 days. The figures above are for the row ICE names “Dilley Immigration Processing Center”.

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To ask whether someone is held here, and to leave an urgent message for a detainee, ICE publishes one number: (830) 378-6500. Give the detainee’s full name and alien registration number (A-number), plus your own name and a phone number where you can be reached. ICE says the detainee will be given the message. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). ICE says this line takes calls for detainee information between 8 a.m. and 10 p.m. (checked October 16, 2026). ICE also says the facility has tablets, and that information on sending a detainee a non-confidential message is at gettingout.com.

Sending mail, commissary funds, and personal items

ICE’s page for this facility (checked October 16, 2026) says Dilley “is a family residential center where the average length of stay for families is approximately 20 days, in accordance with the Flores Settlement Agreement.” ICE says that, because of the short stay, “the facility cannot accommodate general, non-essential correspondence, such as personal letters, greeting cards, and other non-privileged correspondence from friends or extended community members.”

CoreCivic’s Dilley information document, published February 2026 and subject to change without notice, gives this secure-lockbox address for mailed deposits to resident accounts:

Facility: SOTEX
Resident's Convenience Store number
PO Box 933488
Atlanta, GA 31193-3488

What ICE publishes for this facility’s mail, money, and packages

• Personal letters and cards: not accepted. ICE’s page names personal letters, greeting cards and other non-privileged mail from friends or extended community members.
• Special correspondence, including legal mail, is allowed. ICE lists correspondence to and from private attorneys and other authorized legal representatives; government attorneys; judges and courts; embassies and consulates; the President and Vice President of the United States; Members of Congress; the Department of Justice; the Department of Homeland Security; outside health care professionals; administrators of grievance systems; and representatives of the news media.
• How legal mail is handled: it is opened and inspected for contraband in the presence of the resident. ICE says it is not read by facility staff.
• Packages: ICE says incoming packages “are also permitted under the current contract modification.” Packages are inspected and screened. They are accepted only if they comply with facility guidelines on approved vendors, allowable contents and size limits. ICE’s page does not set out those guidelines or a mailing-label format.
• Money and commissary: ICE’s page gives no instructions for sending money or making commissary deposits.
• Messages: the facility has tablets. ICE points to gettingout.com for information on sending a non-confidential message.

Visiting in person

• Family and friends: ICE’s page lists no visiting schedule for family or friends. It lists hours only for legal representatives (see below). The operator, CoreCivic, publishes family and friends visiting hours in its own document, quoted below.
• Consular officials may meet with their detained nationals at any time. ICE asks that they make prior arrangements with the ICE Supervisory Deportation Officer to the extent possible, and that they bring appropriate credentials. ICE gives the Supervisory Deportation Officer’s number as (830) 378-6500.
• Clergy may visit at any time, but must make prior arrangements with the Chaplain’s Office.
• Search: everyone requesting admittance to the facility or the visitation area is subject to a pat-down search, an inspection of belongings and a metal scan. Anyone who refuses a reasonable search will not be admitted.
• Prohibited:
  • firearms and weapons of any kind;
  • passing or attempting to pass items to detainees;
  • carrying any items into the visitation area;
  • electronic devices (cell phones, pagers, radios, etc.) in the secure areas.
• Intoxication: visitors who are or appear to be intoxicated will not be allowed to visit.
• Parking: ICE says free public parking is available at the facility.

CoreCivic’s Dilley information document, published February 2026 and subject to change without notice, gives these additional visiting rules:

• CoreCivic lists visits for residents housed with family members Monday–Friday, 8:00 AM – 8:00 PM, and Saturday, Sunday, & Holidays, 8:00 AM – 12:00 PM and 4:00 PM – 8:00 PM.
• CoreCivic lists visits for single female residents outside a family unit Saturday, Sunday, & Holidays, 12:00 PM – 4:00 PM.
• CoreCivic requires minors to be accompanied and directly supervised at all times by a parent or legal guardian and to follow the dress code.
• CoreCivic allows family, relatives, friends and associates to visit unless they pose a threat to facility security and good order.
• CoreCivic requires identity verification for every visitor and a valid federal- or state-issued photo ID for adult admission.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

All details below are from ICE’s page for this facility, checked October 16, 2026.

• G-28s for people held at this facility can be submitted through ERO eFile. Facility staff do not have access to ERO eFile, so legal representatives should download copies of the submitted G-28 for any in-person or remote legal visit.
• In-person legal visits run 8 a.m. to 8 p.m.
  • For appointments on or after May 1, 2026, visits can be scheduled in advance through ERO eFile on a first-come basis, in 60-minute (contact) increments.
  • Two back-to-back appointments may be scheduled with a single detainee.
  • Appointments may also be scheduled at an open table in the visitation area, in a 120-minute slot.
  • Walk-in visits are still permitted, but scheduled visits are prioritized.
• Video teleconference (VTC) meetings and confidential legal phone calls:
  • For appointments on or after May 1, 2026, these must be requested through ERO eFile, which sends the confirmation.
  • Slots are subject to availability from 8 a.m. to 8 p.m.
  • Appointments can be booked up to 2 weeks in advance but no later than 24 hours before, on a first-come basis, in 60-minute intervals.
  • The number of requests is not limited, but no representative may have more than one 60-minute appointment with a detainee in a single day.
  • ICE says scheduling and rules are subject to change pending demand and availability. The facility may cancel or reschedule appointments in the event of a safety or security risk, or to ensure equal access for other representatives and detainees.
• What the request must include:
  • In some situations, a legal representative may also be required to confirm the detention facility location of the detainee.
  • the representative’s full name and contact details (phone and email);
  • the detainee’s name and A-number (otherwise a search may be done using the detainee’s name, date of birth and country of birth);
  • the Zoom meeting ID and passcode in the Virtual Meeting Information section;
  • for a phone call only, a note saying so and the number the facility should call.
• Required uploads (otherwise the appointment may be cancelled):
  • a scan of the representative’s government-issued ID;
  • proof of active legal-representative status, such as a state bar card, or an attorney or paralegal license;
  • the eFiled G-28, unless the visit is pre-representational.
• Legal assistant joining alone: a letter of authorization on the firm’s or organization’s letterhead and a scan of the assistant’s ID are also required.
• Medical or mental-health evaluator requests: a request under PBNDS 2011 Section 5.7 (V.N.1) and Section 4.3 (V.FF) needs the written request in the Attorney Authorization Letter field and the professional licensure or CV in the Medical/Mental Health Evaluators field.
• Breaking the rules: ICE warns that breaking the Virtual Attorney Visitation guidelines may lead to cancellation or termination of a session and/or suspension of future requests.
• Who may attend: only legal representatives, legal assistants and interpreters; no family or friends. Outside interpretation services may be contacted during the session. A visitation officer stays outside the confidential room, out of earshot but within eyeshot, and knocks 5 minutes before the cut-off time.
• No slot available, or an exigent circumstance: ICE gives STFRCAttorneyVisits@corecivic.com or (830) 378-6500.

Sending legal documents to a detained client

ICE says legal representatives can email legal correspondence to STFRCAttorneyVisits@corecivic.com. The subject line must make clear that it is legal correspondence or mail, and the documents go as attachments. The email and a cover sheet must give:

• the detainee’s full name;
• the A-number;
• the total number of pages;
• the notation “Legal Mail.”

The documents are inspected for contraband but not read, then delivered. Requests are processed Monday through Friday, 8 a.m. to 4 p.m., excluding holidays. Separately, when timely communication by mail is not possible, the facility administrator may, at his discretion, allow a reasonable amount of electronic written communication between a detainee and the designated legal representative.

Case information and the Deportation Officer

• Case information: requests can be sent to SNALegalAccess-Dilley@ice.dhs.gov. This mailbox does not accept applications for Stay of Removal or Case Appeals.
• Identifying a client’s Deportation Officer: contact the San Antonio Field Office and/or the facility’s Duty Officer at (830) 259-2323. Information is disclosed only if a G-28 is on file.
• Pro bono list: ICE says a list of pro bono legal organizations is posted in all detainee housing units and updated quarterly. Contacting an organization for an appointment is the detainee’s responsibility.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO San Antonio Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels (checked October 16, 2026):

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 1777 NE Loop 410, Suite 1500, San Antonio, TX 78217.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, P.O. Box 14475, Pennsylvania Ave, NW, Washington, D.C. 20044.
• Joint Intake Center: 1-877-2INTAKE or joint.intake@dhs.gov.
• DHS OIG in writing (as listed on the ICE page): DHS Office of Inspector General, Attn: Office of Investigations - Hotline, 245 Murray Drive, Building 410 Stop: 2600, Washington, DC 20528. ICE’s page also lists fax (202) 245-5217 and DHSOIGHOTLINE@DHS.GOV.

Media interviews: a news media representative who wants to interview a detainee must apply in writing to the ERO San Antonio Field Office. The application must indicate familiarity with and agreement to comply with the facility rules and regulations provided by staff. ICE says:

• A detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission.
• ICE says: “Ordinarily, live television or radio interviews will not be permitted in the facility.”
• Media inquiries about ICE go to ICEMedia@ice.dhs.gov.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, inspected this facility on April 7–9, 2026 (Inspection 2026-001-130; ODO report). The report organizes its findings by ICE’s Family Residential Standards 2020 and places the facility under ERO San Antonio. Findings per ICE’s April 2026 inspection:

Educational Policy. The report lists these deficiencies:

• Code of conduct: the student code of conduct was not posted in educational areas.
• Field trips: no on-site or off-site educational field trips were offered.
• Assessments: in 13 of 25 files, education records did not show the use of assessment required by state and local regulations. Thirteen students who arrived between April 7, 2025, and April 3, 2026, had no documented initial educational assessment.
• Progress reports: in 7 of 25 files, there was no record of regular student progress reports. Seven students enrolled between April 7, 2025, and April 3, 2026, had no documented progress reports.
• Special education services: these were not provided or coordinated, including with parents or guardians in their native language or in a way they could understand.
• Children with disabilities: services were not provided in the least restrictive and most integrated setting.
• Special-needs screening: facility staff, including ICE/ERO and medical staff, were unable to refer minors for special-needs screening at any time. The education department did not use the local educational agency’s standardized screening tools.
• Referrals: students needing further evaluation were not referred to the local educational agency. The standard requires referral within three business days of identification.
• Early identification: there was no public awareness effort on early identification of children eligible for special education.
• Staff training: educational staff did not attend training on identifying children who may need early intervention or special educational services.

Resident Handbook. Among ODO’s findings, the handbook had no information on:

• how residents can contact family members at other ICE facilities;
• the process followed if a resident is transferred to another center.

Earlier inspections

ICE’s ODO inspection list also lists these earlier inspections:

• South Texas Family Residential Center, Dilley, TX - Dec. 11-13, 2018.
• South Texas Family Residential Center, Dilley, TX - Feb. 8-11, 2021.
• South Texas Family Residential Center, Dilley, TX - May 24-27, 2021 (follow-up inspection).

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Texas
• Other ICE detention facilities in Texas
• All facilities under the San Antonio Field Office