Douglas County Jail

Douglas County Jail is an ICE Enforcement and Removal Operations (ERO) detention facility located in Superior, Wisconsin. It falls under the St. Paul Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

ICE’s Online Detainee Locator System at locator.ice.gov finds people in ICE custody. A search takes the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To ask whether someone is held here, ICE publishes a detainee-information number: (715) 395-1375. ICE asks callers to have the detainee’s full name, alien registration number (A-number), date of birth and country of birth ready. To leave an urgent message, ICE’s page lists the Inmate Message Line, (715) 718-6770, and asks callers to leave the detainee’s full name and alien number and their own name and phone number. Detainees cannot receive incoming calls — they place outgoing calls themselves. ICE asks callers to have the person’s biographical information ready (full legal name and any aliases, date of birth, and country of birth). ICE’s page says the detainee-information line can be called between 9 a.m. and 4 p.m. (checked October 16, 2026).

Visiting in person

ICE’s page for Douglas County Jail lists these rules (checked October 16, 2026):

• Friends and family: Monday – Friday, 8 a.m. – 11:30 a.m., 2 p.m. - 5 p.m., and 6:30 p.m. - 8 p.m. Prior scheduling is not necessary. All family or other social visits are non-contact.
• Who may visit: visitors must be 18 years of age or older (or be accompanied by a legal guardian) and must be sober. They must present a valid state ID, Tribal ID, or passport with a photo. All visitors are checked for outstanding warrants, restraining orders, or court orders before visiting. If a visitor is or appears to be intoxicated, the visit will not be allowed.
• Search and items: anyone entering the facility or the visitation area is subject to a pat-down search, an inspection of belongings and a metal scan. Anyone who refuses a reasonable search will not be admitted. Visitors may not carry any items into the visitation area or pass items to detainees. Firearms and weapons are not permitted, and electronic devices (cell phones, pagers, radios, etc.) are not permitted in the secure areas. Photographing or video recording by visitors is prohibited, as are smoking, vaping, drinking alcohol and using illicit drugs during a visit.
• Consular officials may meet with their detained nationals at any time. ICE requests that they make prior arrangements with the ICE Supervisory Deportation Officer, (612) 409-7799, to the extent possible, and that they bring appropriate credentials.
• Clergy may visit at any time but must make prior arrangements with the Chaplain’s Office.
• Parking: free public parking is available at the facility.
• Conduct during visits: ICE’s page says “Nudity, gang activity, and inappropriate or illegal activities are not allowed.” (checked October 19, 2026)
• Disability access: ICE’s page says the facility “does not discriminate based on disability and provides detainees with disability-related accommodations, as needed, to access its programs and activities” (checked October 19, 2026).

Sending mail, commissary funds, and personal items

At this facility, ICE says letters must include the last four digits of the detainee’s A-number, plus the sender’s name and address. Packages are on the jail’s list of restricted mail items (see the conditions below). This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer”. ICE’s 2019 national standard allows more than that. Under ICE’s National Detention Standards, Revised 2019, §5.1(E) — cited here for comparison only, because ICE’s Office of Detention Oversight inspected this facility in June and July 2026 under the Federal Performance-Based Detention Standards (FPBDS, May 2025) instead (inspection report), and we have not reviewed that standard’s mail rules — incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). Under that standard, an ordinary letter does not get the no-reading protection that special correspondence gets. Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. ICE publishes the deposit route, the accepted form of payment, and who to call in the Sending Items to Detainees section of this facility’s own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

ICE’s page for Douglas County Jail says (checked October 16, 2026):

• Address format for mail:

Detainee Name (last 4 of A#)
1310 N 14th St
Superior, WI 54880

• Restricted in the mail: packages, obscene or pornographic materials, personal checks, cashier’s checks, postage stamps or stamped envelopes, any type of food, and periodicals not sent directly from the publisher.
• Screening: all incoming mail is subject to screening for contraband. Detainees may seal their outgoing letters. Outgoing mail is routed to the post office within 24 hours of receipt by facility staff, and a mail pick-up and delivery schedule is posted in all housing units.
• Money: money is not to be given directly to the detainee. It can be placed on the detainee’s account through Reliance Telephone at 1-800-896-3201, through www.reliancetelephone.com, or by money order sent through the U.S. Postal Service to 1310 N 14th St., Superior, WI 54880, with the detainee’s name referenced on the money order. Funds received in the mail are placed in the detainee’s account and receipted. ICE cautions against sending cash in the mail.
• Messages: the facility has tablets. Information on sending a non-confidential message is at www.reliancetelephone.com or NCIC.com, or by calling 1-800-943-2189.
• Stamps: detainees may buy them. ICE’s page says: “Generally, there is no limit to the amount of correspondence detainees may send at their own expense.” Indigent detainees — ICE defines them as “those who have no means of financial support and no funds in their facility account” — get a postage allowance at government expense (checked October 19, 2026).
• Items for travel or release: a detainee may receive items determined necessary solely for travel or release from agency custody with the ICE Deportation Officer’s approval. ICE’s page says to contact the St. Paul ERO Field Office before sending a package; ICE lists its main phone as (612) 409-7799.
• Luggage for removal: one small piece is allowed. If the person has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices (cell phones, electric razors, laptop computers, radios, etc.) are accepted.
• Transfers and departures: only legal mail is forwarded. General correspondence is returned to sender.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. EOIR’s automated hotline, 1-800-898-7180, gives information about a case before the immigration court (EOIR); it asks for the A-number. For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. This facility’s ICE page lists (703) 605-1007 for BIA matters, for automated information or a live representative during office hours (checked October 16, 2026). Applications for relief from removal must be filed directly with the immigration court handling the case. For a person who cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

ICE’s page for Douglas County Jail says (checked October 16, 2026):

• G-28s can be filed through ERO eFile. Facility staff do not have access to it, so ICE says legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.
• Legal visits may be conducted virtually. Jail Administration can make exceptions for in-person legal visits. Attorneys can make requests to the jail, and visits are granted based on availability. Phone conferences with professional services are set up the same way.
• Hours: legal representatives are authorized to visit their clients 7 days a week, 8:30 a.m. – 11:30 a.m. and 1 p.m. – 4 p.m.
• Legal calls can be scheduled through the main office at (715) 395-1375 or by email at Courtroom@douglascountywi.gov.
• Remote visits and messages: these go through NCIC. ICE says a privileged account is set up at videovisit.ncic.com/login or through NCIC customer service at 1-800-943-2189.
• Case information requests go to StPaul.Outreach@ice.dhs.gov. This mailbox does not accept applications for Stay of Removal or Case Appeals.
• Deportation Officer: ICE directs questions about who a client’s Deportation Officer is to the St. Paul Field Office at (612) 409-7799. Information is disclosed only if a G-28 is on file.
• Pro bono list: a list of free legal organizations is posted in all housing units and updated quarterly. ICE says contacting a provider for an appointment is the detainee’s responsibility.

Sending legal documents to a detained client

ICE says legal representatives can send legal correspondence by email to courtroom@douglascountywi.gov or by fax to (715) 395-7384. The subject line must make clear that it is legal correspondence/mail, and the documents go as an attachment. A cover sheet must give the detainee’s full name, A-number, the sender’s return fax number, the total number of pages, and the notation “Legal Mail.” The documents are inspected for contraband but not read, then delivered. Requests are processed Monday through Friday, 8 a.m. to 4 p.m., excluding holidays. When timely communication by mail is not possible, the facility administrator “may, in his discretion” allow a reasonable amount of electronic written communication between the detainee and the designated legal representative.

Feedback, complaints, and oversight

A concern about conditions at this facility or the conduct of an ICE or contract employee can be reported to the ERO St. Paul Field Office that oversees this facility, or in a complaint filed with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels (checked October 16, 2026):

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement St. Paul Field Office, 1 Federal Dr. Ste 1601, Ft. Snelling, MN 55111.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, P.O. Box 14475, Pennsylvania Ave, NW, Washington, D.C. 20044.
• Joint Intake Center: 1-877-2INTAKE or joint.intake@dhs.gov.
• DHS Office of Inspector General (by mail, fax or email): DHS Office of Inspector General, Attn: Office of Investigations - Hotline, 245 Murray Drive, Building 410 Stop: 2600, Washington, DC 20528; fax (202) 254-4292; DHSOIGHOTLINE@DHS.GOV.

A news reporter who wants to interview someone held here must apply in writing to the St. Paul Field Office of Enforcement and Removal Operations; ICE says the application must indicate “familiarity with an agreement to comply with the rules and regulations of the facility as provided to that person by staff.” ICE’s page also says: “Ordinarily, live television or radio interviews will not be permitted in the facility.” (checked October 19, 2026) ICE says a detainee has the right not to be interviewed, photographed or recorded by the media, and the reporter must first obtain the detainee’s written permission. ICE directs media inquiries about ICE activities to ICEMedia@ice.dhs.gov.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, issued inspection 2026-006-146 of Douglas County Jail (WI), Superior, Wisconsin. The report cover is dated June 30, 2026 (ODO report). Per ICE’s June 2026 inspection report:

• Standard: findings are organized by the Federal Performance Based Detention Standards (May 2025).
• Field office: the report is filed under ERO Saint Paul.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Wisconsin
• Other ICE detention facilities in Wisconsin
• All facilities under the St. Paul Field Office