El Paso Service Processing Center

El Paso Service Processing Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in El Paso, Texas. It falls under the El Paso Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

ICE publishes two different numbers for this facility. To ask whether someone is held here, call (915) 225-0700 / 0717 (as ICE prints it); ICE lists that line as answered between 7 a.m. and 11 p.m. To leave an urgent message for a detainee, call (915) 225-1941 and leave the detainee’s full name and alien registration number (A-number), plus your own name and a phone number where you can be reached; the detainee is given the message. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (first, last and hyphenated names, any aliases, date of birth, and country of birth). ICE says the facility has tablets, and that information on sending a detainee a non-confidential message is at gettingout.com.

Visiting in person

ICE’s page for this facility (last updated 08/12/2026, checked October 3, 2026) publishes these rules for friends and family:

• When (all ICE-level detainees): Monday to Friday, 6 p.m. to 9 p.m.; Saturday, Sunday and holidays, 11 a.m. to 3 p.m. and 6 p.m. to 9 p.m.
• Length: detainees are allotted one hour for visitation.
• Assigned days: for a detainee’s assigned visitation days, ICE says to call (915) 225-0700 / 0717 from 7 a.m. to 11 p.m.
• Contact or not: ICE’s visiting restrictions say all family and other social visits are non-contact; contact visits may be requested from the Facility Administrator or a designee.
• ID: adult visitors must present a valid, verifiable government-issued identification card.
• Minors must be accompanied by an adult guardian (18 or older) and may not be left alone in the waiting room, visiting room or any other area.
• Items: visitors may not carry any items into the visitation area or pass anything to a detainee.

Everyone entering the facility or the visitation area is subject to a pat-down search, an inspection of belongings and a metal scan; anyone who refuses a reasonable search is not admitted, and visitors who are or appear intoxicated are turned away. No firearms or weapons of any kind anywhere in the facility, and no electronic devices (cell phones, pagers, radios) in the secure areas. ICE lists free public parking at the facility, with designated visitor parking marked.

Sending mail, commissary funds, and personal items

Letters and packages sent to a detainee must identify the detainee and show the sender’s name and return address (this facility’s own format is below) — and each facility publishes its own exact format: some also require a housing-unit number, and facilities run by the federal Bureau of Prisons use the BOP register number instead. ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters. ICE’s detention standards allow more than that. Under ICE’s National Detention Standards, Revised 2019, §5.1(E) — and under the PBNDS 2011 mail section (5.1) that ICE’s inspectors say governs this facility (see the inspection record below) — incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail) and is labeled “special correspondence” or “legal mail.” Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

• Letters must include the last four digits of the detainee’s A-number, plus the sender’s name and address. Outgoing mail is routed to the post office within 24 hours of receipt by facility staff, and a mail pick-up and delivery schedule is posted in the housing units.
• Money: as of October 3, 2026, ICE’s page for this facility names no deposit service, vendor or kiosk. It says funds received in the mail are taken to the processing area to be placed on the account, with a receipt from the processing officer, and that detainees are cautioned not to have cash sent to them in the mail. The page does not say who a money order should be made payable to.
• Packages: ICE limits them to items needed solely for travel or release from custody, with the ICE Deportation Officer’s approval, and says to contact the Facility Administrator at El Paso Processing Center, 8915 Montana Ave., El Paso, TX 79925 before sending one.
• Stamps: detainees may buy them; indigent detainees (no means of support and no funds in their facility account) get a postage allowance at government expense.
• Transfers and departures: only legal mail is forwarded; general correspondence is returned to sender.
• Luggage for removal: one small piece is allowed; if the person has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices (cell phones, electric razors, laptops, radios) are accepted.

For how deposit routes differ from facility to facility, see how to send money to someone in ICE detention.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Legal visits, video calls and legal documents

ICE’s page for this facility publishes these channels for legal representatives (checked October 3, 2026):

• G-28s can be submitted through ICE’s online platform ERO eFile. Facility staff do not have access to ERO eFile, so representatives should bring a downloaded copy of the submitted G-28 to any in-person or remote legal visit.
• Case information: requests about people detained here go to ElPaso.Outreach@ice.dhs.gov; ICE notes that this mailbox does not accept applications for a stay of removal or case appeals. To learn who a client’s Deportation Officer is, ICE directs representatives to the facility at (915) 225-1941, and a G-28 must be on file before any information is disclosed.
• Virtual legal visits and legal phone calls are requested through ERO eFile, and each request must include the representative’s cell phone number or email in the Virtual Meeting Information section. ICE says all visits use the Socrates platform and that the facility does not support Teams, Webex, Zoom or other platforms. Virtual visits are scheduled Monday to Sunday, 7 a.m. to 5 p.m., in 60-minute slots, up to 2 weeks ahead but no later than 24 hours before, and no representative may have more than one 60-minute meeting with a client in a single day. ICE requires uploads of the representative’s government-issued ID, proof of active legal-representative status (such as a bar card) and the ERO-eFiled G-28 (unless the visit is pre-representational). If a legal assistant is the only legal representative joining the call, the assistant should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification. If no time slot is available or there is an exigent circumstance, ICE lists ELPASO_EPC_VAV@ice.dhs.gov.
• Legal documents: ICE says the facility uses Socrates 360 for virtual legal visits and for the electronic exchange of legal documents, including the ability to sign documents, and points to its Socrates 360 user guide for legal representatives. That guide says that if the detainee needs to sign a document, the representative needs a second device, or a printout, to show a QR code that links to a DocuSign document, which the detainee scans and signs on a facility tablet.
• Sexual abuse reporting: the page also states ICE’s zero-tolerance policy on sexual abuse and assault, and says reports can be made by detainees, their attorneys, family, friends and unconnected third parties, confidentially and anonymously if they wish, verbally or in writing; ICE’s PREA page explains how.

El Paso SPC Immigration Court hours and contacts

EOIR’s El Paso SPC Immigration Court page lists the following (checked October 23, 2026):

• Hours: EOIR lists public hours as 8 a.m. - 4:30 p.m. and window filing hours as 8 a.m. - 4 p.m., Monday to Friday except federal holidays. EOIR notes that unexpected closures can occur because of inclement weather or another emergency or reason.
• General inquiries: EOIR lists 915-771-1600 and ElPasoSPC.Immigration.Court@usdoj.gov for court questions.
• Asylum EAD Clock: EOIR directs El Paso SPC Asylum EAD inquiries or clock correction requests to Asylum.Clock.ElPasoSPC@usdoj.gov. EOIR requests the applicant’s name, alien registration number and the reason the requestor believes the clock needs adjustment. EOIR says this mailbox is only for Asylum EAD Clock requests and that the court will not respond to other communications sent there.
• Parking: EOIR says visitor parking and parking for people with disabilities are limited, with additional street parking outside.

Free legal providers on EOIR’s list for El Paso detained cases

ICE says a list of pro bono (free) legal organizations, updated quarterly, is posted in the housing units, and that it is the detainee’s own responsibility to contact a provider for an appointment. ICE’s facility page does not name the immigration court that hears the cases of people held here, but EOIR’s El Paso SPC Immigration Court is at 8915 Montana Avenue, Suite 100 — the facility’s own address — and EOIR says it is located in a DHS-controlled detention facility. The court that actually hears a given case may still be a different one; confirm it from the A-number through EOIR’s hotline at 1-800-898-7180. The October 2026 edition of EOIR’s List of Pro Bono Legal Service Providers has no heading named “El Paso SPC”; its El Paso headings are “El Paso Immigration Court” and “El Paso Detained Immigration Court”. The entries under El Paso Detained Immigration Court are:

EOIR states that it does not endorse any of the organizations, referral services, or attorneys on its list.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO El Paso Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels:

• Comments on the service provided: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 11541 Montana Avenue, Suite E, El Paso, TX 79936.
• A misconduct complaint to the field office: the same Field Office Director address, or (915) 856-2317.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.
• DHS OIG in writing: DHS Office of Inspector General, Attn: Office of Investigations - Hotline, 245 Murray Drive, Building 410 Stop: 2600, Washington, DC 20528 · fax (202) 245-5217 · DHSOIGHOTLINE@DHS.GOV.

A news reporter who wants to interview someone held here must apply in writing to the El Paso Field Office of Enforcement and Removal Operations. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, inspected this facility on February 11–13, 2025 (ODO report, Compliance Inspection 2025-001-092). What the report says:

• Who runs it: the facility opened in 1966, is owned by ICE’s Enforcement and Removal Operations and operated by Paragon Professional Services, and has housed detainees since 1966 under ERO El Paso. It operates under the Performance-Based National Detention Standards (PBNDS) 2011 (Revised 2016) and holds male and female detainees of low, medium-low, medium-high and high security classification for periods longer than 72 hours.
• Services: Paragon Professional Services provides food service, the U.S. Public Health Service provides medical care, and Keefe Commissary provides commissary. The facility was accredited by the American Correctional Association in January 2023 and the National Commission on Correctional Health Care in March 2024, and was DHS PREA certified after a June 2022 audit.
• Findings: compliant with 27 of 28 standards reviewed; 1 deficiency, in Food Service — a heavy accumulation of dust, dirt and grime on the kitchen ceiling — which ODO marks as a repeat deficiency.
• Detainee interviews: ODO interviewed 23 detainees (two others declined). One alleged he was assaulted by staff after complaining about the air-conditioning temperature in his housing unit and asking for an officer’s name. ODO reviewed video footage and the incident, investigation and disciplinary reports, confirmed a use-of-force incident on January 22, 2025, noted that the facility’s documentation described the detainee as verbally combative and resisting, found that the video showed no physical injuries to the face as alleged, and found the facility complied with all use-of-force requirements. No other detainee alleged discrimination, mistreatment or abuse.
• Rating: Good, the same rating as the previous rated inspection in fiscal year 2024, which found 10 deficiencies across 5 standards. ODO says compliance “trended upward.”

ODO redacts bed-capacity and population counts in the published report; for population, see the ICE statistics box above. As of October 3, 2026, ICE’s ODO facility inspections page lists no report for this facility newer than February 2025; the 2026 reports it lists for “ERO El Paso Camp East Montana” cover a different facility.

Earlier inspection — February 8-11, 2021. The ODO contingency compliance report records:

• Inspection method: ODO conducted the inspection remotely because of the COVID-19 pandemic.
• Scope and findings: 21 standards reviewed, compliance with 17, and 11 deficiencies in the remaining 4 standards.
• Classification review: 1 out of 12 detainee classification forms had not been reviewed by a supervisor for accuracy and completeness.

These are historical findings from February 2021.

Older inspection reports (historical findings, not current conditions):

• December 1–3, 2020: The Nakamoto Group’s annual inspection report identified one deficient component in Significant Self-Harm and Suicide Prevention and Intervention, described as a repeat deficiency (report).
• June 1–4, 2020: ODO’s contingency compliance inspection report says it reviewed 20 standards under PBNDS 2011, found compliance with 16 and five deficiencies across the remaining four (report).
• December 11–13, 2018: The Nakamoto Group’s annual inspection report identified five deficient components: one in Environmental Health and Safety and four in Food Service, including one labeled a “Priority Component” (report).

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Texas
• Other ICE detention facilities in Texas
• All facilities under the El Paso Field Office
• How to send money to someone in ICE detention