Eloy Detention Center

Eloy Detention Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Eloy, Arizona. It falls under the Phoenix Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

ICE publishes two different numbers for this facility. To ask whether someone is held here, call (520) 464-3000. To leave an urgent message for a detainee, call (520) 466-4141 and give the detainee’s full name, alien registration number (A-number), and your name and phone number where you can be reached; the facility passes the message on. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). Confirm current hours by calling (520) 464-3000 or checking the official ICE page linked above.

Visiting in person

ICE publishes these visiting periods on its page for this facility (updated 08/06/2026; checked October 15, 2026):

Rules ICE lists for visitors: every visit lasts at least one hour; each visitor may visit only one detainee per visitation day; a detainee may have four visitors at one time, and larger groups split the time; family and other social visits are contact visits. Adult visitors must show a valid, verifiable government-issued ID, and minors must be accompanied by an adult guardian 18 or older. Visitors may not carry any items into the visitation area or pass items to detainees, anyone who is or appears intoxicated is turned away, and everyone is subject to a pat-down, a belongings inspection and a metal scan. The facility has tablets; ICE points to www.gettingout.com for sending a non-confidential message, and the detainee-information line (520) 464-3000 is answered between 8 a.m. and 4 p.m.

Sending mail, commissary funds, and personal items

ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters. ICE’s detention standards allow more than that. ICE’s Office of Detention Oversight inspected this facility in May 2026 under the Performance-Based National Detention Standards (PBNDS) 2011 (Revised 2016) (inspection report). Under that standard’s mail section, 5.1, staff open and inspect incoming general correspondence for contraband in the detainee’s presence unless the facility administrator authorizes otherwise, and it “may be read to the extent necessary to maintain security, as authorized by the facility administrator” — reading, with the administrator’s approval, may be done at random. Outgoing general mail may be inspected or read if it is addressed to another detainee or there is evidence it might threaten the facility’s secure or orderly operation, endanger the recipient or the public, or facilitate criminal activity. Only special correspondence or legal mail — mail to or from attorneys and other legal representatives, government attorneys, judges and courts, embassies and consulates, the President and Vice President, members of Congress, the Justice Department and DHS (including ICE, ERO, ICE Health Services Corps, CRCL and the DHS Inspector General), outside health care professionals, grievance administrators and the news media — may not be read: the envelope must be labeled “special correspondence” or “legal mail” and identify the sender’s or addressee’s title and office. Staff may neither read nor copy it; any inspection takes place in the detainee’s presence and is limited to detecting physical contraband and confirming that enclosures qualify as special correspondence or legal mail. Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

CoreCivic’s Eloy payment flyer lists these telephone deposit routes (checked October 17, 2026):

• Trust: 888-988-4768, using site ID 308.
• AdvancePay: 800-483-8314.
• PIN Debit: 855-706-2445.

CoreCivic’s Eloy payment flyer also lists (877) 650-4249 for toll-free payment assistance and customer support 24/7 (checked October 17, 2026).

• Letters: must show the detainee’s full A-number (ICE also calls it the File Number) plus the sender’s name and address. Outgoing mail is routed to the post office within 24 hours of receipt by staff, and a pick-up and delivery schedule is posted in every housing unit. Detainees can buy stamps; detainees with no means of financial support and no funds in their facility account receive a postage allowance at government expense.
• Money by mail: funds that arrive in the mail are taken to the processing area and placed on the detainee’s account, and the processing officer gives a receipt. ICE cautions not to send cash in the mail.
• Packages: only items needed for travel or release, with the ICE Deportation Officer’s approval. Before sending one, ICE says to contact the Chief of Security: CoreCivic - Eloy Detention Center, Attn: Chief of Security, 1705 E Hanna Rd, Eloy, AZ 85131. A detainee being removed may have one small piece of luggage; if the detainee has none, it may be sent or delivered after the Supervisory Deportation Officer approves. No electronic devices are accepted.
• Transfers: when a detainee leaves or is transferred, only legal mail is forwarded; general correspondence is returned to the post office marked Return to Sender.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Case information, the deportation officer, and G-28s

ICE directs case-information requests for people held here to EAZ-Outreach@ice.dhs.gov (the mailbox does not accept stay-of-removal applications or case appeals). To learn who a client’s deportation officer is, a representative calls the facility at (520) 464-3000; a G-28 must be on file before any information is disclosed. G-28s can be filed through ERO eFile; facility staff have no access to it, so ICE says to download a copy of the submitted G-28 for any in-person or remote legal visit.

Booking legal video calls and sending legal documents

• Video and legal calls: requested through ERO eFile for every scheduled appointment, during the same hours as in-person visits. ICE supports only Cisco Webex and Zoom; for a phone-only call, give the number the facility should call. Appointments can be made up to 2 weeks ahead but no later than 48 hours before, run in 60-minute intervals (two may be booked back to back), and a representative may have no more than two 60-minute appointments with a detainee in one day. Uploads required: the representative’s government ID, proof of active legal status (such as a bar card) and the eFiled G-28 (the G-28 is not required for a pre-representational visit). If a legal assistant is the only legal representative joining the call, the email should also attach authorization on the firm’s or organization’s letterhead and a scan of the assistant’s ID. Pre-representational visits also require the supervising attorney’s bar card and valid government-issued ID to be uploaded. For requests under PBNDS 2011 Section 5.7 (V.N.1) and Section 4.3 (V.FF), the representative must upload the written request in the Attorney Authorization Letter field and the Professional Licensure/Curriculum Vitae in the Medical/Mental Health Evaluators field. Scheduling and applicable rules may change with demand and availability. The facility reserves the right to cancel or reschedule appointments for safety or security risks and to ensure equal access to legal visitation. Only legal representatives, legal assistants and interpreters may participate; no family or friends are permitted. If a scheduled appointment is no longer needed, please cancel or reschedule it in advance. If no slot is available or there is an exigent circumstance, ICE lists vavedc@corecivic.com.
• Legal documents: When timely mail communication is not possible, the facility administrator may, at their discretion, allow a reasonable amount of electronic written communication between the detainee and their designated legal representative. Subject to that condition, email vavedc@corecivic.com or fax (520) 466-7750, with a subject line marking the message as legal mail and a cover sheet giving the detainee’s full name and A-number, the representative’s name, contact details and credentials, a G-28 unless already on file, a return fax number if any, and the page count. ICE says the documents are inspected for contraband but not read, and requests are processed Monday through Friday, 8 a.m. to 4 p.m., excluding holidays.

ICE’s 2025 Eloy virtual legal visits flyer adds:

• ICE prohibits legal representatives and their staff from video or audio recording during any virtual or in-person visit or any call with detainees at the facility.
• ICE lists other confidential interviews, including USCIS asylum interviews and interviews with medical evaluators, and special visits for child welfare as uses of video visitation, contingent on availability.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Phoenix Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

ICE inspection record

ICE’s Office of Detention Oversight (ODO) inspected this facility, which its report calls the Eloy Federal Contract Facility, on May 19–21, 2026 (ODO report, Inspection 2026-001-108), the most recent report for it on ICE’s ODO facility inspections page when we checked on October 15, 2026. What the report says:

• Who runs it: the facility opened in 1994, is owned by the City of Eloy and is operated by CoreCivic; ERO began housing detainees there in 1991 under ERO Phoenix, according to the report. It is a dedicated ICE detention facility under the PBNDS 2011 (Revised 2016), holding male and female detainees of low through high security classification for periods longer than 72 hours.
• Staffing and services: ERO assistant field office directors, supervisory detention and deportation officers, and deportation officers are on site 24 hours a day, 7 days a week. Trinity Services provides food, the ICE Health Service Corps provides medical care, and Keefe Commissary Network provides commissary. Accreditations: American Correctional Association (August 2024) and National Commission on Correctional Health Care (April 2025); DHS PREA certified after an April 2025 audit.
• Findings: compliant with 28 of 29 standards; 1 deficiency: the Health Services Administrator had not convened the quarterly Quality Improvement Committee meeting since September 23, 2025. ODO interviewed 24 detainees; none alleged discrimination, mistreatment or abuse, and all reported satisfaction with facility services.
• Rating: Superior, up from Acceptable/Adequate after the October 2024 inspection, which found 16 deficiencies (Admission and Release 6, Funds and Personal Property 9, Medical Care 1), 13 of them repeats.

The DHS Office of Inspector General also made an unannounced inspection on December 3–5, 2024 (OIG-25-47, September 26, 2025). It found compliance with standards for admission, classification, kitchen conditions, timely request responses, the voluntary work program and medical care, but did not fully comply with the standards for use of force, staff-detainee communication, access to legal materials, segregation, grievances, personal hygiene and recreation; for example, staff had not preserved closed-circuit video for four of five use-of-force incidents the OIG reviewed, and law-library computers were not accessible to wheelchair users. ICE concurred with all 10 recommendations.

287(g) agreements in Pinal County

This facility is in Pinal County, Arizona (per the U.S. Census Bureau geocoder for the address ICE publishes). ICE's 287(g) participating-agencies workbook, dated October 9, 2026, records 2 agreements with agencies in that county:

Source: ICE, 287(g) program (participating-agencies workbook). A 287(g) agreement is between ICE and the law-enforcement agency; on its own it says nothing about this facility. What each model means · all agreements by state.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Arizona
• Other ICE detention facilities in Arizona
• All facilities under the Phoenix Field Office