Central Arizona Florence Correctional Center

Central Arizona Florence Correctional Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Florence, Arizona. It falls under the Phoenix Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To ask whether someone is held here, and to leave an urgent message for a detainee, ICE publishes one number: (520) 868-9095, which it lists for detainee information calls between 8 a.m. and 4 p.m. (checked October 16, 2026). For an urgent message, give the detainee’s full name, alien registration number (A-number), and your name and a phone number where you can be reached; ICE says the detainee will be given the message. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). Contact and visitation hours vary by facility — confirm current hours by calling (520) 868-9095 or checking the official ICE page linked above.

Visiting in person

ICE’s page for this facility (checked October 16, 2026) lists no family visiting days or times; confirm them by calling (520) 868-9095. It does publish these rules:

• Arrival: all visitors must arrive 45 minutes before the scheduled visit time, to allow time for security processing.
• ID: visitors must present a valid, verifiable government-issued identification card.
• Length and type: visits may not exceed 1 hour. All family and other social visits are contact visits.
• Minors must be accompanied by an adult guardian (18 or older) and may not be left unaccompanied in the waiting room, visiting room or any other area.
• Search: everyone entering the facility or the visitation area is subject to a pat-down search, an inspection of belongings and a metal scan; anyone who refuses a reasonable search is not admitted. Visitors who are or appear to be intoxicated are not allowed to visit.
• Not allowed: firearms or weapons of any kind; electronic devices (cell phones, pagers, radios, etc.) in the secure areas; carrying any items into the visitation area; passing or attempting to pass any items to detainees.
• Parking is located in front of the facility.
• Consular officials may meet with their detained nationals at any time. ICE asks that they make prior arrangements, to the extent possible, with the ICE Supervisory Deportation Officer at (520) 868-8441, and bring appropriate credentials.
• Clergy may visit at any time, but must make prior arrangements with the Chaplain’s Office.

Sending mail, commissary funds, and personal items

Each facility publishes its own exact format for letters and packages sent to a detainee (this facility’s is in the list below). ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters. ICE’s national standard allows more than that. Under ICE’s National Detention Standards, Revised 2019, §5.1(E), incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

From ICE’s page for this facility (checked October 16, 2026):

• Letters must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. All incoming mail is subject to screening for contraband. Outgoing mail is routed to the post office within 24 hours of receipt by facility staff, and a mail pick-up and delivery schedule is posted in all housing units.
• Money by mail: funds a detainee receives in the mail are taken to the processing area and placed into the detainee’s account, and the processing officer provides a receipt. ICE cautions detainees not to have cash sent to them in the mail.
• Packages: a detainee may receive only items determined to be necessary for the sole purpose of travel or release from custody, with approval from a Supervisory Detention and Deportation Officer at the facility, through the Detainee Request System. Before sending a package, contact (this differs from the street address in the table above):

Central Arizona Florence Correctional Center
3250 North Pinal Parkway
Florence, AZ 85132
(520) 868-8376

• Stamps: detainees may buy them; indigent detainees (no means of financial support and no funds in their facility account) get a postage allowance at government expense.
• Transfers and departures: only legal mail is forwarded; general correspondence is endorsed “Return to Sender” and returned to the post office.
• Luggage for removal: one small piece is allowed; if the person has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices (cell phones, electric razors, laptop computers, radios, etc.) are accepted.
• Messages: ICE says this facility has tablets (listed under sending non-confidential messages to detainees).

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), call 1-800-898-7180 (have the A-number ready). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

From ICE’s page for this facility (checked October 16, 2026):

• G-28s can be submitted through ERO eFile. Facility staff do not have access to ERO eFile; ICE says legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

• In-person legal visits: Monday to Sunday, 8 a.m. to 4:30 p.m. For appointments beginning August 17, 2026, legal visits should be scheduled in advance through ERO eFile, in 60-minute increments on a first-come basis. An extended-time appointment at an open table can be booked as consecutive slots of 1 hour or 2 hours; one additional appointment with the same client on the same day at a different time is permitted; up to 4 clients can be booked in one appointment for back-to-back meetings. A private room can be requested at cafccvisitation@corecivic.com with the detainee’s name and A-number, date, time and requested length, subject to availability. Walk-in visits are still permitted, but scheduled legal visits are prioritized, and appointments begin and end promptly. Representatives need a valid government-issued ID and attorney licensing documents (e.g., bar card) or an EOIR accreditation letter to enter.

• Video teleconference (VTC) meetings and confidential legal phone calls must be requested through ERO eFile for all scheduled appointments starting August 10, 2026; confirmations come through ERO eFile. Slots are subject to availability 8 a.m. to 4:30 p.m. Monday through Friday and 8 a.m. to 4 p.m. Saturday and Sunday, can be booked up to 2 weeks in advance but no later than 24 hours before, and run in 30-minute intervals (two consecutive slots make a full hour). No representative may have more than one 60-minute appointment with a detainee in a single day. Only Zoom is supported; requests to call a phone number cannot be accommodated, though the representative may join the Zoom call by phone.

• What the request needs: the representative’s full name and contact details (phone and email), the detainee’s name and A-number (or name, date of birth and country of birth for a search), and the meeting ID, passcode and link in the Virtual Meeting Information section. In some situations, a legal representative may also be required to confirm the detention facility location of the detainee. Uploads, without which the appointment may be cancelled: a scan of the representative’s government-issued ID; documentation of active legal-representative status (such as a state bar card, attorney license or paralegal license); and the ERO eFiled G-28, unless the visit is pre-representational. A legal assistant joining alone also needs a letter of authorization on the firm’s or organization’s letterhead and a scan of the assistant’s ID. Breaking the Virtual Attorney Visitation guidelines may lead to cancellation or termination of a session and/or suspension of future requests, and the facility reserves the right to cancel or reschedule for a safety/security risk or to ensure equal access.

• Only legal representatives, legal assistants and interpreters may attend; no family or friends. A visitation officer stays outside the room, out of earshot but within eyeshot, and knocks 5 minutes before the cut-off time.

• No slot available, or an exigent circumstance: the ERO eFile scheduler directs you to contact the facility; for an exigent circumstance ICE gives cafccvisitation@corecivic.com.

• Recording restriction: ICE’s CAFCC virtual-attorney-visitation flyer says legal representatives and their staff are not permitted to record video or audio during any virtual or in-person visit or any call with people held at the facility (checked October 17, 2026).

• Urgent scheduling by phone: for an exigent circumstance, the same flyer permits an appointment request by calling (520) 868-9095 and asking for the officer responsible for scheduling (checked October 17, 2026).

• Outside interpretation: ICE’s facility page permits the attorney or the attorney’s agents to contact outside interpretation services during the legal call or session (checked October 20, 2026).

Case information and the Deportation Officer

• Case information requests for people held here go to Phoenix.Outreach@ice.dhs.gov. ICE says this mailbox does not accept applications for Stay of Removal or Case Appeals.
• To identify a client’s Deportation Officer, ICE directs representatives to the Florence Service Processing Center at (520) 868-5862; a G-28 must be on file for any information to be disclosed.
• ICE says the list of pro bono (free) legal organizations is posted in all housing units and updated quarterly, and that contacting a provider is the detainee’s responsibility.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Phoenix Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page (checked October 16, 2026) adds these channels:

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 2035 N. Central Ave, Phoenix, AZ 85004; for misconduct complaints ICE also lists (602) 257-5900.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.

A news reporter who wants to interview someone held here must apply in writing to the Phoenix Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the facility rules and regulations provided by staff. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission. Media inquiries about ICE go to ICEMedia@ice.dhs.gov.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, inspected this facility, named in the report “CCA Florence Correctional Center” (Florence, Arizona; ERO Phoenix Field Office), on December 10-12, 2024 (Compliance Inspection 2025-001-043; ODO report). Per ICE’s December 2024 inspection:

• Standard: the findings are organized by the National Detention Standards (NDS) 2019.
• Deficiencies named in the report’s findings section:

• Detainee interviews: ODO interviewed 38 detainees who voluntarily agreed to participate; none alleged discrimination, mistreatment or abuse, and all reported satisfaction with facility services.

Earlier inspections

ICE’s inspection index lists these earlier CCA Florence Correctional Center inspections:

• January 11–14, 2021.
• June 14–17, 2021 (follow-up).
• December 6–9, 2021.

287(g) agreements in Pinal County

This facility is in Pinal County, Arizona (per the U.S. Census Bureau geocoder for the address ICE publishes). ICE's 287(g) participating-agencies workbook, dated October 9, 2026, records 2 agreements with agencies in that county:

Source: ICE, 287(g) program (participating-agencies workbook). A 287(g) agreement is between ICE and the law-enforcement agency; on its own it says nothing about this facility. What each model means · all agreements by state.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Arizona
• Other ICE detention facilities in Arizona
• All facilities under the Phoenix Field Office