Florence Service Processing Center

Florence Service Processing Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Florence, Arizona. It falls under the Phoenix Field Office ERO field office area of responsibility.

Facility quick reference

ICE’s fiscal year 2026 detention statistics spreadsheet (released July 20, 2026) also lists a separate “Florence Staging Facility” at the same street address (3250 North Pinal Parkway), typed as a staging facility in the Phoenix area of responsibility, with an average daily population of 362 and an average length of stay of 2.9 days. The figures above are for the row ICE names “Florence Service Processing Center”.

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

ICE publishes two different numbers for this facility. To ask whether someone is held here, call (520) 868-5862. To leave an urgent message for a detainee, call (520) 868-8388 and give the detainee’s full name, alien registration number (A-number), and your name and a phone number where you can be reached; the facility passes the message on. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). ICE says calls to (520) 868-5862 about a detainee may be made between 8 a.m. and 4 p.m. (checked October 16, 2026). Visiting hours are listed below. ICE adds that this facility has tablets; information on sending a detainee a non-confidential message is at www.gettingout.com.

Visiting in person

ICE’s page for this facility publishes these rules (checked October 16, 2026):

• Friends and family visits: Monday–Friday, 12 p.m. – 7 p.m.; Saturdays, Sundays and federal holidays, 8 a.m. – 7 p.m.
• Length: each detainee is allotted one hour of visitation. The AFOD may authorize more time for family members traveling significant distances, depending on the number of visitors and staff availability.
• Arrival: all visitors must arrive 30 minutes before the scheduled visit time, to allow time for security processing.
• ID: visitors must present a valid, verifiable government-issued identification card to enter the facility.
• Minors must be accompanied by an adult guardian (18 years or older). They must not be left unaccompanied in the waiting room, the visiting room or any other area.
• Contact visits: ICE says all family or other social visits are contact visits.
• What you cannot bring:
  • Visitors may not carry any items into the visitation area, and may not pass or attempt to pass any items to detainees.
  • No firearms or weapons of any kind are permitted.
  • No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas.
  • Visitors who are or appear to be intoxicated will not be allowed to visit.
• Search: everyone requesting admittance is subject to a pat-down search, an inspection of belongings and a metal scan search. Anyone refusing a reasonable search will not be admitted.
• Parking is in the front of the facility, facing HWY 79.
• Clergy may visit at any time, but must make prior arrangements with the Chaplain’s Office.
• Consular officials may meet with their detained nationals at any time. ICE requests that they make prior arrangements with the ICE Supervisory Deportation Officer to the extent possible, at (520) 868-8441, and that they bring appropriate credentials.

Sending mail, commissary funds, and personal items

ICE’s page for this facility says letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address (checked October 16, 2026). Each facility publishes its own exact format. ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters. ICE’s detention standards allow more than that. ICE’s Office of Detention Oversight inspected this facility in February 2025 under the Performance-Based National Detention Standards (PBNDS) 2011 (Revised 2016) (inspection report). Under that standard’s mail section, 5.1, staff open and inspect incoming general correspondence for contraband in the detainee’s presence unless the facility administrator authorizes otherwise, and it “may be read to the extent necessary to maintain security, as authorized by the facility administrator” — reading, with the administrator’s approval, may be done at random. Outgoing general mail may be inspected or read if it is addressed to another detainee or there is evidence it might threaten the facility’s secure or orderly operation, endanger the recipient or the public, or facilitate criminal activity. Only special correspondence or legal mail — mail to or from attorneys and other legal representatives, government attorneys, judges and courts, embassies and consulates, the President and Vice President, members of Congress, the Justice Department and DHS (including ICE, ERO, ICE Health Services Corps, CRCL and the DHS Inspector General), outside health care professionals, grievance administrators and the news media — may not be read: the envelope must be labeled “special correspondence” or “legal mail” and identify the sender’s or addressee’s title and office. Staff may neither read nor copy it; any inspection takes place in the detainee’s presence and is limited to detecting physical contraband and confirming that enclosures qualify as special correspondence or legal mail. Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

Per ICE’s page for this facility (checked October 16, 2026):

• Letters must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address.
  • All incoming mail is subject to screening for contraband.
  • Outgoing mail is routed to the post office within 24 hours of receipt by facility staff.
  • A mail pick-up and delivery schedule is posted in all housing units.
• Money by mail: if a detainee receives funds in the mail, the money is taken to the processing area to be placed into the detainee’s account. The processing officer provides a receipt for all funds received. ICE cautions detainees not to have cash sent to them in the mail. The page describes no other deposit method.
• Packages: a detainee may receive only items determined to be necessary for the sole purpose of travel or release from custody. Each item needs approval from a Supervisory Detention and Deportation Officer through the Detainee Request System. Before sending a package, contact (520) 868-8376. The address ICE gives:

Florence Detention Center
3250 North Pinal Parkway
Florence, AZ 85132

• Luggage for removal: a detainee being removed from the United States may have one small piece of luggage. If the detainee has none, luggage can be sent or delivered after approval from a Supervisory Deportation Officer. No electronic devices (cell phones, electric razors, laptop computers, radios, etc.) are accepted.
• Stamps: detainees may buy them. Indigent detainees (those with no means of financial support and no funds in their facility account) get a postage allowance at government expense.
• Transfers and departures: only legal mail is forwarded. General correspondence is marked “Return to Sender” and returned to the post office.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

Per ICE’s page for this facility (checked October 16, 2026):

• In-person attorney visits: legal representatives may visit their clients seven days a week, including holidays, 8 a.m. until 7 p.m.
• G-28s can be submitted through ERO eFile. Facility staff do not have access to ERO eFile, so representatives should bring a downloaded copy of the submitted G-28 to any in-person or remote legal visit.
• Video teleconference (VTC) meetings and confidential legal phone calls: all scheduled appointments must be requested through ERO eFile, which sends the confirmation.
  • Appointments are subject to availability Monday through Friday, 8 a.m. to 4 p.m.
  • They can be booked up to 2 weeks in advance, but no later than 24 hours before, on a first-come basis.
  • They run in 60-minute intervals. No legal representative may have more than one 60-minute appointment with a detainee in a single day.
  • ICE says scheduling and rules are subject to change pending demand and availability. The facility may cancel or reschedule appointments in the event of a safety or security risk, or to ensure equal access for other legal representatives and detainees.
• What the request must include:
  • The representative’s full name and contact information (phone and email).
  • The detainee’s name and A-number. Without the A-number, a search may be done by name, date of birth and country of birth. In some situations, a legal representative may also be required to confirm the detention facility location of the detainee.
  • The Microsoft Teams meeting ID and passcode, with the meeting link, in the Virtual Meeting Information section. This is required before an appointment time can be selected.
  • For a legal call only: say so, and give the preferred phone number.
• Required uploads (without them, the appointment may be cancelled):
  • A scan of the representative’s government-issued ID.
  • Proof of active legal-representative status, such as a state bar card, attorney license or paralegal license.
  • The ERO eFiled G-28, unless the visit is pre-representational.
  • If a legal assistant is the only representative joining: a letter of authorization on the firm’s or organization’s letterhead, and a scan of the assistant’s ID.
• Who may attend: only legal representatives, legal assistants and interpreters; no family or friends. Sessions are confidential. A visitation officer stands outside the room, out of earshot but within eyeshot, and knocks 5 minutes before the cut-off time.
• No slot available, or an exigent circumstance: ICE gives VAV-FDC@outlook.com or (520) 868-7732.

Sending legal documents to a detained client

For faxes sent during Virtual Attorney Visits, ICE says legal representatives can fax legal correspondence to (855) 856-5959. The cover letter must include:

• the sender’s name and the law office’s name;
• the detainee’s full name and A-number;
• the sender’s return fax number;
• the total number of pages and the date of the fax.

Requests are processed Monday through Friday, 8 a.m. to 4 p.m., excluding holidays. Incoming faxes are placed in a sealed envelope with the detainee’s name and A-number written on the outside. They are treated as confidential legal correspondence: inspected but not read (checked October 16, 2026).

Case information and the Deportation Officer

• Case information: requests about someone detained here go to Phoenix.Outreach@ice.dhs.gov. ICE says this mailbox does not accept applications for Stay of Removal or Case Appeals.
• Deportation Officer: to find out who a client’s Deportation Officer is, call the facility at (520) 868-5862. A G-28 must be on file for any information to be disclosed.
• Pro bono providers: ICE says the list of pro bono (free) legal organizations is posted in all detainee housing units and other appropriate areas, and is updated quarterly. Contacting a provider for an appointment is the detainee’s responsibility (checked October 16, 2026).

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Phoenix Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels (checked October 16, 2026):

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 2035 N. Central Ave, Phoenix, AZ 85004; phone (602) 257-5900.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.

News media: a reporter who wants to interview someone held here must apply in writing to the Phoenix Field Office, Office of Enforcement and Removal Operations. ICE says a detainee has the right not to be interviewed, photographed or recorded by the media. The media representative must first obtain the detainee’s written permission. Media inquiries about ICE go to ICEMedia@ice.dhs.gov.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, carried out Compliance Inspection 2025-001-053 of Florence Service Processing Center on February 11–13, 2025 (ODO report). Per ICE’s February 2025 inspection:

• Standard: the report organizes its findings by the Performance-Based National Detention Standards (PBNDS) 2011 (Revised 2016).
• Standards with findings listed: the report’s table of contents lists compliance inspection findings under these standards:
  • Security: Hold Rooms in Detention Facilities.
  • Care: Medical Care, and Significant Self-Harm and Suicide Prevention and Intervention.
  • Activities: Recreation.

Earlier inspections

• For August 20-22, 2024, ODO reported missing detainee receipt signatures for six of 227 incoming pieces of priority, overnight, or certified mail (ODO report).
• For August 20-22, 2024, ODO found a posted consulate list dated January 5, 2023 while the current list was dated August 22, 2024; staff posted the most recent list in detainee housing units before the inspection ended, and ODO confirmed the update (ODO report).
• For February 13-15, 2024, ODO reported that the detainee handbook omitted the rule that outgoing special correspondence or legal mail must not be opened, inspected, or read (ODO report).

ICE’s ODO inspection list also lists these earlier inspections:

• Florence Service Processing Center, Florence, AZ - Jun. 18-20, 2019.
• Florence Service Processing Center, Florence, AZ - Mar. 8-12, 2021.
• Florence Service Processing Center, Florence, AZ - Sept. 20-23, 2021 (follow-up inspection).

The ODO compliance inspection report for September 14-18, 2020 states that the facility complied with nine of 18 standards reviewed under PBNDS 2011 (Revised 2016), with 13 deficiencies in the remaining nine standards. These are historical inspection findings.

287(g) agreements in Pinal County

This facility is in Pinal County, Arizona (per the U.S. Census Bureau geocoder for the address ICE publishes). ICE's 287(g) participating-agencies workbook, dated October 9, 2026, records 2 agreements with agencies in that county:

Source: ICE, 287(g) program (participating-agencies workbook). A 287(g) agreement is between ICE and the law-enforcement agency; on its own it says nothing about this facility. What each model means · all agreements by state.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Arizona
• Other ICE detention facilities in Arizona
• All facilities under the Phoenix Field Office