Florida Soft Sided Facility South is an ICE Enforcement and Removal Operations (ERO) detention facility located in Ochopee, Florida. It falls under the Miami Field Office ERO field office area of responsibility.
No longer listed by ICE. ICE’s detention-facility directory does not list this facility, and its page at ice.gov returns a 404 (checked September 10, 2026). We keep this entry because the name still appears in court filings and press coverage; ICE has published no closure notice. If you are trying to locate someone, use the ICE Online Detainee Locator or call the Miami ERO Field Office at (954) 236-4900.
Facility quick reference
| Item | Detail |
|---|---|
| Facility name | Florida Soft Sided Facility South |
| Street address | 54575 Tamiami Trail East |
| City, State, ZIP | Ochopee, FL 34141 |
| ERO field office | Miami Field Office |
| ICE detainee locator | locator.ice.gov |
| Official ICE page | ice.gov/detain/detention-facilities/florida-soft-sided-facility-south |
| Last verified | 2026-09-10 |
How to locate or contact a detainee
To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.
ICE publishes no contact number for this site. Its ICE facility page returns a 404 and the facility is not in ICE’s directory (checked September 10, 2026), so there is no facility line to call. Use the ICE Online Detainee Locator above, and if the locator does not find the person, call the Miami ERO Field Office at (954) 236-4900. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). Contact and visitation hours vary by facility — confirm current hours on the official ICE page linked above.
Sending mail, commissary funds, and personal items
Letters and packages sent to a detainee must show the detainee’s full name and A-number, along with the sender’s name and return address — and each facility publishes its own exact format: some also require a housing-unit number, and facilities run by the federal Bureau of Prisons use the BOP register number instead. ICE lists each facility’s format on that facility’s page at ice.gov. Under ICE’s National Detention Standards, Revised 2019, §5.1(E), incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). Rules for commissary (account) deposits and permitted personal items vary by facility; confirm the current procedure and any approved vendor on the official ICE page linked above before sending money or items.
Legal access, attorneys, and immigration court information
Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.
Feedback, complaints, and oversight
To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Miami Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.