Glades County Detention Center

Glades County Detention Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Moore Haven, Florida. It falls under the Miami Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

ICE publishes (863) 946-0062 both to ask whether someone is held here (ICE lists it as answered between 8 a.m. and 4 p.m.) and to leave an urgent message: leave the detainee’s full name and alien registration number (A-number), plus your own name and a phone number where you can be reached, and the detainee will be given your message. The general facility line is (863) 946-1600. Detainees cannot receive incoming calls. Have the person’s biographical information ready: first, last and hyphenated names, any aliases, date of birth and country of birth.

Visiting in person

ICE’s page for this facility (last updated 08/06/2026, checked October 15, 2026) says family visits run Monday through Sunday by housing unit, with the units rotated every 5 days; the detainee can tell family which day and time apply. The daily windows are:

• Visits may not exceed 2 hours.
• Arrive 15 minutes early so there is time to process visitors through security.
• Visitors need a valid, verifiable government-issued identification card. Minors must be accompanied by an adult guardian (18 or older) and may not be left alone anywhere in the facility.
• All family and social visits are non-contact. Everyone entering is subject to a pat-down search, an inspection of belongings and a metal scan.
• Parking: ICE says the parking lot is in front of the facility.

Sending mail, commissary funds, and personal items

For comparison, ICE’s National Detention Standards, Revised 2019, §5.1(E) require every facility to inspect all incoming general correspondence for contraband, and allow outgoing general mail to be inspected and/or read if it is addressed to another detainee or if there is reason to believe it might threaten the facility’s secure or orderly operation, endanger the recipient or the public, or facilitate criminal activity. Special correspondence (mail to or from attorneys and other legal representatives, courts and judges, embassies and consulates, members of Congress, DHS and Justice Department offices and the other senders the standard lists) follows separate rules by direction: incoming special correspondence is inspected for contraband in the detainee’s presence, while outgoing special correspondence is not opened, inspected or read under facility policy, and if a need exists any inspection takes place in the detainee’s presence. Staff may neither read nor copy special correspondence in either direction. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail); PBNDS 2011 also requires the envelope to be labeled “special correspondence” or “legal mail.”

What ICE publishes for this facility’s mail, money, and packages

• Letters must include the last four digits of the detainee’s A-number, plus the sender’s name and address. Detainees may seal their own outgoing letters, and outgoing mail is routed to the post office within 24 hours of receipt by facility staff.
• Money: ICE’s page names no deposit vendor for this facility. It says funds received in the mail are placed in the detainee’s account, with a receipt from the processing officer, and cautions against mailing cash.
• Packages: only items needed solely for travel or release from custody are allowed, with the ICE Deportation Officer’s approval. Before sending one, ICE says to contact the facility at (863) 946-1600, 1297 East SR 78, Moore Haven, FL 33471.
• Luggage for removal: one small piece is allowed; if the person has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices are accepted.
• Transfers and departures: only legal mail is forwarded; general correspondence is returned to sender.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

• G-28s can be submitted through ERO eFile. Facility staff do not have access to it, so bring a downloaded copy of the submitted G-28 to any in-person or remote legal visit.
• In-person legal visits can be booked in advance through ERO eFile, first come first served, for appointments starting May 1, 2026. ICE says these appointments run in 2-hour increments and back-to-back appointments are not permitted. Walk-ins are still permitted, but scheduled visits are prioritized.
• Video teleconference (VTC) meetings and confidential legal phone calls on or after May 1, 2026 must be requested through ERO eFile, which sends the confirmation. Slots run 8 a.m. to 5 p.m., Monday through Friday, can be booked up to 2 weeks in advance but no later than 24 hours before, and are scheduled in 60-minute intervals. ICE allows a representative up to two 60-minute appointments with a detainee in a single day.
• The request must give the representative’s name and contact details and the detainee’s name and A-number (or name, date of birth and country of birth), plus the Zoom, Teams or WebEx meeting ID and passcode, or the phone number to call for a phone-only appointment. Uploads: the representative’s government-issued ID, proof of active legal-representative status, and the eFiled G-28 unless the visit is pre-representational. If a legal assistant joins alone, the email should also attach an authorization letter on the firm’s or organization’s letterhead and a scan of the assistant’s ID. For requests under PBNDS 2011 Section 5.7 (V.N.1) and Section 4.3 (V.FF), the representative must upload the written request in the Attorney Authorization Letter field and the professional license or curriculum vitae in the Medical/Mental Health Evaluators field.
• Only legal representatives, legal assistants and interpreters may attend. A visitation officer stays outside the room, out of earshot but within eyeshot, and knocks 5 minutes before the cut-off time.
• No slot available, or an exigent circumstance: ICE gives attorneyvisitation@GladesSheriff.org and 863-946-1600, ext. 2167.

As of October 15, 2026, ICE’s page for Glades lists no case-information mailbox and no instruction for identifying a client’s Deportation Officer, although ICE posts both for some other facilities. ICE says the pro bono provider list is posted in the housing units and updated quarterly.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Miami Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels:

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 865 SW 78th Avenue, Ste 101, Plantation, FL 33324, (954) 236-4900.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.
• DHS OIG in writing: DHS Office of Inspector General/MAIL STOP 0305, Attn: Office of Investigations - Hotline, 245 Murray Lane SW, Washington, DC 20528-0305 (the address on the OIG’s own hotline page as of October 15, 2026; the older Murray Drive address shown on this facility’s ICE page is not listed there).

A news reporter who wants to interview someone held here must apply in writing to the Miami Field Office. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission.

ICE inspection record

ICE’s Office of Detention Oversight (ODO) inspected Glades County Detention Center on March 3–5, 2026 (inspection 2026-001-111, ERO Miami), measuring it against the National Detention Standards (NDS) 2019 (ODO report). As of October 15, 2026 it is the newest Glades report on ICE’s ODO facility inspections page, which lists it as “Glades Country Detention Center.”

• Detainee interviews: ODO interviewed 38 detainees; 12 others declined. None of those interviewed alleged discrimination, mistreatment or abuse, and all 38 reported satisfaction with facility services.
• Findings in the report’s text pages (ODO redacted the file counts in the medical and suicide-prevention findings):

The report’s table of contents also lists a Grievance System section and the conclusion on a page that is a scanned image, so this page does not state the report’s overall deficiency total or rating.

Earlier inspections

ICE’s inspection index also lists Glades inspections on:

• June 8–11, 2015.
• February 1–5, 2021.
• June 21–25, 2021 (follow-up).

ODO’s reports for two other inspections:

• August 31–September 3, 2020: ODO’s compliance inspection report says it assessed 18 standards under NDS 2019 and found 17 deficiencies in nine standards.
• January 4–6, 2022: ODO’s compliance inspection report says it assessed 19 standards under NDS 2019 and found six deficiencies in five standards. ODO found that the facility did not issue skin lotion to detainees and that the handbook did not inform detainees that staff could not read their special correspondence.

287(g) agreements in Glades County

This facility is in Glades County, Florida (per the U.S. Census Bureau geocoder for the address ICE publishes). ICE's 287(g) participating-agencies workbook, dated October 9, 2026, records 2 agreements with agencies in that county:

Source: ICE, 287(g) program (participating-agencies workbook). A 287(g) agreement is between ICE and the law-enforcement agency; on its own it says nothing about this facility. What each model means · all agreements by state.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Florida
• Other ICE detention facilities in Florida
• All facilities under the Miami Field Office