Guam Department of Corrections, Hagatna Detention Facility

Guam Department of Corrections, Hagatna Detention Facility is an ICE Enforcement and Removal Operations (ERO) detention facility located in Hagatna, Guam. It falls under the San Francisco Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To ask whether someone is held here, and to leave an urgent message for a detainee, ICE publishes (671) 777-2976, which can be called between 7:30 a.m. and 3:30 p.m. for detainee information (checked October 16, 2026). Give the detainee’s full name, alien registration number (A-number), and your name and a phone number where you can be reached; ICE says the detainee will be given the message. For a non-confidential message with call-back information, ICE lists a separate facility number, (671) 472-0565. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). Visits are arranged through a different number, (671) 475-0184. See Visiting in person below.

Visiting in person

Per ICE’s page for this facility (updated 08/06/2026; checked October 16, 2026):

• Friends and family: visitation runs Monday – Friday, 8 a.m. – 5 p.m., excluding holidays. To arrange a visit or for more information, ICE says to contact the facility at (671) 475-0184.

• Non-contact only: “All family or other social visits are non-contact.”

• Search: everyone requesting admittance to the facility or the visitation area is subject to:

  • a pat-down search;
  • an inspection of belongings;
  • a metal scan search.

  Anyone refusing to cooperate with a reasonable search will not be admitted.

• Not allowed:

  • firearms or weapons of any kind;
  • passing, or attempting to pass, any items to detainees;
  • carrying any items into the visitation area;
  • electronic devices (cell phones, pagers, radios, etc.) in the secure areas.

  Visitors who are, or appear to be, intoxicated will not be allowed to visit.

• Consular officials may meet with their detained nationals at any time. ICE requests that they make prior arrangements with the ICE Supervisory Deportation Officer to the extent possible and bring appropriate credentials. ICE gives that officer’s number as (671) 777-2976/2912.

• Clergy may visit at any time but must make prior arrangements with the Chaplain’s Office. Contact the facility at (671) 475-0184.

• Parking: ICE says free public parking is available at the facility.

Guam Department of Corrections visiting rules. The Guam Department of Corrections (DOC) Visiting Hours & Policies page (checked October 19, 2026) says only people who have formally applied for visitation and been approved by the Prison Security Administrator (Warden) are placed on a detainee’s visiting list, and that visitors may not deliver to, or receive from, a prisoner any letter, document or article unless the Director explicitly approves it. DOC lists its own phone as (671) 735-5170. The same page lists, under Policies, DOC’s visitation General Order FY07-003 for the Hagåtña (Federal) Detention Facilities, a 2007 document (date of issue 09-17-07, i.e. September 17, 2007). The current page itself says the number of visitors per prisoner “may be limited” and that such limitations “may be subject to exceptions when appropriate.” The 2007 order says:

• a detainee’s visitation application may carry up to fifteen (15) names, each cleared through background checks and subject to approval;
• a maximum of five (5) visitors is authorized per detainee; a detainee whose children exceed five is considered case by case;
• visitors may have with them only one vehicle key and a valid picture ID, and failure to produce identification is grounds for denial;
• a visitor is authorized no more than one (1) visit on each visitation day;
• minor children must be accompanied by an approved adult visitor and present a copy of their birth certificate as proof of identification;
• a visitor whose name is removed from the list at the detainee’s or visitor’s request is not placed back on it for at least ninety (90) days;
• telephone inquiries about whether a prospective visitor was approved or denied “will not be entertained”; the order makes the detainee responsible for informing the visitor.

The DOC Visiting Hours & Policies page requires all approved visitors to complete all required documentation before admission. The same DOC page lists the department’s fax as (671) 734-4051 (checked October 19, 2026).

Sending mail, commissary funds, and personal items

Each facility publishes its own exact format for letters; ICE’s format for this facility is listed below under What ICE publishes for this facility’s mail, money, and packages. ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters. ICE’s national standard allows more than that. Under ICE’s National Detention Standards, Revised 2019, §5.1(E), incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

Per ICE’s page for this facility (checked October 16, 2026):

• Letters must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address.
• Incoming and outgoing mail: all incoming mail is subject to screening for contraband. Outgoing mail is routed to the post office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.
• Money by mail: funds a detainee receives in the mail are taken to the processing area and placed into the detainee’s account, and the processing officer gives a receipt. ICE adds that detainees “are cautioned not to have cash sent to them in the mail.” ICE’s page for this facility does not describe another deposit method.
• Packages: before sending one, contact the Guam ERO Duty Officer at (671) 777-2976. Only items determined to be of necessity for the sole purpose of travel or release from custody are allowed, with the ICE Deportation Officer’s approval.
• Stamps: detainees may buy them. Indigent detainees (no means of financial support and no funds in their facility account) get a postage allowance at government expense.
• Transfers and departures: only legal mail is forwarded. General correspondence is returned to sender.
• Luggage for removal: one small piece is allowed. If the person has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices are accepted.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

Per ICE’s page for this facility (checked October 16, 2026):

• G-28s can be submitted through ERO eFile. Facility staff do not have access to it, so ICE says legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.
• In-person legal visits: walk-in hours are 8 a.m. – 5 p.m., Monday – Friday. ICE’s Guam facility page names CNMI Dept of Corrections in its after-hours, weekend and holiday legal-visitation instructions. We have not verified that this CNMI booking route applies to Guam. It adds that, per ICE detention standards, legal visitation is made available four hours on weekends and holidays.
• Legal calls: under the heading “Legal Calls or Video Teleconferencing,” ICE says legal service providers can contact the facility at (671) 475-0184 to schedule legal calls.
• Case information: requests go to SanFrancisco.Outreach@ice.dhs.gov. ICE notes this mailbox does not accept applications for Stay of Removal or Case Appeals.
• Identifying a client’s Deportation Officer: contact the Guam ERO Duty Officer at (671) 777-2976. A G-28 must be on file for any information to be disclosed.
• Pro bono list: a list of free legal organizations is posted in all detainee housing units, updated quarterly. Contacting a provider for an appointment is the detainee’s responsibility.

Sending legal documents to a detained client

ICE says legal representatives can send legal correspondence by fax to (671) 472-3919 or by email to hubintakeprocessing@doc.guam.gov. Include a cover letter that gives:

• the detainee’s full name;
• the A-number;
• the sender’s return fax number;
• the total number of pages;
• the notation “Legal Mail.”

The documents are inspected for contraband but not read, then delivered. Legal electronic communication requests are processed Monday through Friday, 8 a.m. to 5 p.m., excluding holidays. When timely communication through the mail is not possible, the facility administrator may, at his discretion, allow a reasonable amount of electronic written communication between the detainee and the designated legal representative.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO San Francisco Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels (checked October 16, 2026):

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 630 Sansome Street # 590, San Francisco, CA 94111.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.

A news reporter who wants to interview someone held here must apply in writing to San Francisco Enforcement and Removal Operations. ICE says a detainee has the right not to be interviewed, photographed or recorded by the media, and the reporter must first obtain the detainee’s written permission. ICE lists ICEMedia@ice.dhs.gov for media inquiries about ICE activities, operations or policies.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Guam
• Other ICE detention facilities in Guam
• All facilities under the San Francisco Field Office