Joe Corley Processing Center

Joe Corley Processing Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Conroe, Texas. It falls under the Houston Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

ICE publishes two different numbers for this facility. To ask whether someone is held here, call (936) 520-5000. To leave an urgent message for a detainee, call (936) 521-4000 and give the detainee’s full name, alien registration number (A-number), and your name and phone number where you can be reached; the facility passes the message on. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). ICE lists the detainee-information line, (936) 520-5000, as answered between 8 a.m. and 4 p.m. ICE also says this facility has tablets; information on sending a non-confidential message is at gettingout.com, the vendor site ICE names.

Visiting in person

ICE’s page for this facility (last updated 08/06/2026, checked October 15, 2026) splits family and friends visits by sex:

No family visiting periods are listed for Tuesday or Wednesday.

• All family and other social visits are non-contact.
• Adult visitors need a valid, verifiable government-issued ID. Minors must be accompanied by an adult guardian (18 or older) and may not be left alone anywhere in the facility.
• Everyone entering is subject to a pat-down, a search of belongings and a metal scan; no electronic devices are allowed in secure areas. ICE lists free public parking at the facility.

Sending mail, commissary funds, and personal items

Letters and packages sent to a detainee must identify the detainee and show the sender’s name and return address (this facility’s own format is below) — and each facility publishes its own exact format: some also require a housing-unit number, and facilities run by the federal Bureau of Prisons use the BOP register number instead. ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters. ICE’s national standard allows more than that. Under ICE’s National Detention Standards, Revised 2019, §5.1(E), incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail); PBNDS 2011 also requires the envelope to be labeled “special correspondence” or “legal mail.” Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

• Letters must include the last four digits of the detainee’s A-number, plus the sender’s name and address.
• Money: through ConnectNetwork GTL, by phone at (866) 732-9098 or at gtlconnect.com, or by a U.S. Postal Service money order with the detainee’s name on it, mailed to the address ICE gives:

Joe Corley Processing
500 Hilbig Road
Conroe, TX 77301

• Packages: before sending one, contact the Facility Warden. ICE gives that contact as GEO – Joe Corley Detention Facility, 500 Hilbig Street, Conroe, Texas 77301, while the same page lists the facility’s street address as 500 Hilbig Road. Only items needed solely for travel or release from custody are allowed, with the ICE Deportation Officer’s approval.
• Stamps: detainees may buy them; indigent detainees get a postage allowance at government expense. On a transfer or departure only legal mail is forwarded.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Case information, the deportation officer, and G-28s

• Case-information requests go to Houston.Outreach@ice.dhs.gov. ICE notes that this mailbox does not accept applications for a stay of removal or case appeals.
• Finding a client’s Deportation Officer: ICE directs representatives to the Joe Corley Processing Center ICE ERO office at (936) 520-5000. A G-28 must be on file before any information is disclosed.
• G-28s can be submitted through ERO eFile; facility staff do not have access to it, so bring a downloaded copy to any in-person or remote legal visit.

Booking video visits and legal calls

• Video (VTC) appointments, starting January 5, 2026 per ICE’s page, are scheduled through ERO eFile, with Microsoft Teams details (link, meeting ID, passcode) entered in the Virtual Meeting Information section. Slots are 60 minutes, 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 1 p.m. Saturday and Sunday, bookable up to 2 weeks ahead and no later than 24 hours before. Walk-in visits are still permitted.
• Legal phone calls are not booked in eFile: send the request to jcpcattys@geogroup.com or call (936) 521-4000. ICE’s page suggests that for a quick call, the representative have the client call instead.
• Representatives are limited to 2 hours of appointments in a single day; ICE says scheduling more may lead the facility to cancel.
• Uploads: a scan of the representative’s government-issued ID, proof of active legal-representative status, and the eFiled G-28 unless the visit is pre-representational; a legal assistant joining alone also needs a letter of authorization on letterhead and a scan of the assistant’s ID. If requesting under PBNDS 2011 Sections 5.7 (V.N.1) and 4.3 (V.FF), the representative must upload the written request in Attorney Authorization Letter and professional licensure/CV in Medical/Mental Health Evaluators.
• Scheduling emergencies: jcpcvav@geogroup.com or (936) 521-4000. Only legal representatives, legal assistants and interpreters may attend virtual legal visits or calls; family and friends are not permitted.

The ICE virtual legal-visitation sheet adds these rules (checked October 17, 2026):

• ICE says legal representatives are permitted to contact outside interpretation services during the call or session.
• ICE says a visitation officer is stationed outside the confidential room to maintain safety and security for detained people using virtual attorney visitation.
• ICE prohibits legal representatives and their staff from recording video or audio during any virtual or in-person visit or any call with detained people at the facility.

Sending legal documents to a detained client

ICE’s page presents this as an exception: when timely communication through the mail is not possible, the facility administrator may, at their discretion, allow a reasonable amount of electronic written communication between a detainee and their designated legal representative. ICE says legal representatives can email legal correspondence to jcpcvav@geogroup.com, stating in the subject line that it is legal correspondence and attaching the documents with a cover sheet giving the detainee’s full name, A-number, the sender’s return fax number, the total number of pages, and the notation “Legal Mail.” The documents are inspected for contraband but not read, then delivered. These requests are processed 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 1 p.m. on weekends and holidays.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Houston Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels:

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 126 Northpoint, Houston, Texas 77060, (281) 774-4816.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.

A news reporter who wants to interview someone held here must apply in writing to the Houston Field Office. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission.

ICE inspection record

Earlier inspection: ICE’s July 21–23, 2015 report records compliance with ten of 16 standards under PBNDS 2011, with nine deficiencies in the remaining six standards, including two concerning priority components. ODO also identified six opportunities where the facility initiated corrective action during the inspection.

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, inspected the facility on December 17–19, 2024 (ODO report); as of October 15, 2026 that is the newest Joe Corley report on ICE’s ODO facility inspections page, where it is filed under 2025. What the report says:

• Who runs it: the facility opened in 2008 and is owned and operated by GEO Group, Inc. ICE began housing detainees there in 2008 under ERO Houston. It operates under the National Detention Standards (NDS) 2019 and holds male and female detainees of low, medium-low, medium-high and high security classification for periods longer than 72 hours.
• Services and accreditation: GEO provides food service and medical care, and Keefe Commissary provides commissary. The facility was accredited by the National Commission on Correctional Health Care in June 2018 and the American Correctional Association in January 2019, and was DHS PREA certified after a June 2024 audit.
• Findings: compliant with 20 of 21 standards; 1 deficiency, a priority component in Special Management Units: in 33 instances, staff observed detainees in the unit 31 to 39 minutes after the previous observation, where NDS 2019 requires observations at least every 30 minutes.
• Detainee interviews: ODO interviewed 46 detainees; none alleged discrimination, mistreatment or abuse. One detainee who said other detainees verbally abused him and threw deodorant at him while he prayed aloud in Spanish was moved to another housing unit the day he asked.
• Rating: Good, down from Superior at the December 2023 inspection, when ODO found no deficiencies; ODO describes the facility’s compliance as having “remained consistent.”

287(g) agreements in Montgomery County

This facility is in Montgomery County, Texas (per the U.S. Census Bureau geocoder for the address ICE publishes). ICE's 287(g) participating-agencies workbook, dated October 9, 2026, records 6 agreements with agencies in that county:

Source: ICE, 287(g) program (participating-agencies workbook). A 287(g) agreement is between ICE and the law-enforcement agency; on its own it says nothing about this facility. What each model means · all agreements by state.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Texas
• Other ICE detention facilities in Texas
• All facilities under the Houston Field Office