Krome North Service Processing Center

Krome North Service Processing Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Miami, Florida. It falls under the Miami Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

ICE publishes two different numbers for this facility. To ask whether someone is held here, call (305) 207-2100. To leave an urgent message for a detainee, call (305) 207-2202 and give the detainee’s full name, alien registration number (A-number), and your name and telephone number where you can be reached; the facility passes the message on. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). ICE lists the detainee-information line, (305) 207-2100, as answered between 8 a.m. and 4 p.m. ICE also says this facility has tablets; information on sending a non-confidential message is at gettingout.com, the vendor site ICE names.

Visiting in person

ICE’s page for this facility (last updated 10/07/2026, checked October 15, 2026) lists these one-hour family and friends visiting periods:

• Arrive 45 minutes before the scheduled visit time; visits may not exceed 1 hour; all family and other social visits are non-contact.
• Photo ID for adults: ICE lists the accepted forms as a state driver’s license, state identification card, passport or Resident Alien card. Minors must be accompanied by an adult guardian (18 or older).
• Dress code (ages 12 and older): shorts, skirts and dresses no higher than two inches above the knee when standing; no sheer clothing, bare midriffs, strapless or tube tops, or swimsuits; men may not wear muscle or sleeveless shirts; flip-flops are prohibited; shoes at all times; no gang colors.
• Visitors may not pass items to detainees or carry items into the visitation area; everyone entering is subject to a pat-down, a search of belongings and a metal scan. ICE says visitor parking is limited and is located between the main gate and the administration building.

Sending mail, commissary funds, and personal items

Letters and packages sent to a detainee must identify the detainee and show the sender’s name and return address (this facility’s own format is below) — and each facility publishes its own exact format: some also require a housing-unit number, and facilities run by the federal Bureau of Prisons use the BOP register number instead. ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters. ICE’s detention standards allow more than that. ICE’s Office of Detention Oversight inspected this facility in April and May 2025 under the Performance-Based National Detention Standards (PBNDS) 2011 (Revised 2016) (inspection report). Under that standard’s mail section, 5.1, staff open and inspect incoming general correspondence for contraband in the detainee’s presence unless the facility administrator authorizes otherwise, and it “may be read to the extent necessary to maintain security, as authorized by the facility administrator” — reading, with the administrator’s approval, may be done at random. Outgoing general mail may be inspected or read if it is addressed to another detainee or there is evidence it might threaten the facility’s secure or orderly operation, endanger the recipient or the public, or facilitate criminal activity. Only special correspondence or legal mail — mail to or from attorneys and other legal representatives, government attorneys, judges and courts, embassies and consulates, the President and Vice President, members of Congress, the Justice Department and DHS (including ICE, ERO, ICE Health Services Corps, CRCL and the DHS Inspector General), outside health care professionals, grievance administrators and the news media — may not be read: the envelope must be labeled “special correspondence” or “legal mail” and identify the sender’s or addressee’s title and office. Staff may neither read nor copy it; any inspection takes place in the detainee’s presence and is limited to detecting physical contraband and confirming that enclosures qualify as special correspondence or legal mail. Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

• Letters must include the last four digits of the detainee’s A-number, plus the sender’s name and address.
• Money by internet or phone: ICE’s page names two accounts. Register first, then use the detainee’s name and A-number to find the account.

• Packages: contact the Property Officer first, at (305) 207-2100, 18201 SW 12th Street, Miami, FL 33194. Only items needed solely for travel or release from custody are allowed, with the approval of the ICE Supervisory Detention & Deportation Officer.
• Stamps: detainees may buy them; indigent detainees get a postage allowance at government expense.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Case information, the deportation officer, and G-28s

• Case-information requests go to Miami.Outreach@ice.dhs.gov. ICE notes that this mailbox does not accept applications for a stay of removal or case appeals.
• Finding a client’s Deportation Officer: call the Duty Supervisory Detention and Deportation Officer (SDDO) at (305) 207-2101. A G-28 must be on file before any information is disclosed.
• G-28s can be submitted through ERO eFile; facility staff do not have access to it, so bring a downloaded copy to any in-person or remote legal visit.

Booking legal visits, video calls, and legal calls

• In-person legal visits (for appointments starting October 5, 2025) can be booked in advance through ERO eFile, first come first served, in 60-minute increments. To see several clients back to back, choose the Extended-Time In-Person type: up to 10 detainees in a 2-hour block. An interpreter, legal assistant or other legal visitor needs a government-issued ID and an attorney authorization letter on letterhead attached to the appointment no later than 24 hours before, or may be refused entry. Walk-ins are still permitted, but scheduled visits are prioritized.
• Video teleconference (VTC) meetings and legal calls are also booked through ERO eFile, 8 a.m. to 4 p.m., Monday through Friday, up to 2 weeks ahead and no later than 24 hours before. ICE says the only accepted video platform is Zoom; the facility adds the Zoom meeting ID and passcode to the appointment. For a phone-only call, give the number the facility should call. Slots are 60 minutes (or two 30-minute slots back to back), with no more than two 60-minute appointments per representative per detainee per day. Upload a scan of the representative’s government-issued ID, proof of active legal-representative status, and a copy of the attorney’s ERO eFiled G-28 unless this is a pre-representational visit; appointments without these attachments may be cancelled. If a legal assistant is the only legal representative joining, they should also attach an authorization letter on the firm’s or organization’s letterhead and a scan of the assistant’s ID. Only legal representatives, legal assistants and interpreters may attend; clients’ family and friends are not permitted.
• No slot available, or an emergency: VAV@kromespc.com.

Sending legal documents by fax

ICE’s page presents this as an exception: when timely communication through the mail is not possible, the facility administrator may, at their discretion, allow a reasonable amount of electronic written communication between a detainee and their designated legal representative. ICE lists (305) 207-2096 for receiving and sending legal paperwork. The cover sheet must give the sender’s name, the law office name and address, the detainee’s name and identification number, the return fax number, the number of pages and the date. Incoming faxes go in a sealed envelope marked with the detainee’s name and A-number and are inspected for contraband but not read. Requests are processed Monday through Friday, 8 a.m. to 4 p.m., excluding holidays, and the detainee gets a copy of the transmission verification report.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Miami Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels:

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 865 SW 78th Ave., Suite 101, Plantation, FL 33324, (954) 236-4900.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.

Sexual-abuse (PREA) allegations at Krome: ICE’s page describes the facility’s protocol. The on-duty ICE SDDO and the captain of the facility contractor, Akima Global Services (AGS), respond to the location; the SDDO notifies ICE’s Joint Intake Center, and potential criminal allegations go to ICE’s Office of Professional Responsibility or the DHS Inspector General. Involved parties are separated, including staff from detainees, and available CCTV footage is reviewed. ICE says a PREA investigation will not stop or prevent a removal, that there is no set timeline for completing one, and that allegation reports are kept for at least five years.

A news reporter who wants to interview someone held here must apply in writing to the Miami Field Office, 865 SW 78th Avenue, Suite 101, Plantation, Florida 33324, attention Field Office Director. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission.

ICE inspection record

Earlier ODO inspections (2021–2022):

• May 10–12, 2022: ODO’s follow-up compliance inspection report found that, in all front-entrance visitor-logbook entries reviewed, the post officer did not require visitors to sign their names. The report also records that a completed marriage request, reviewed through an email from the detainee’s attorney, was not placed in the detainee’s detention file.
• October 25–28, 2021: ODO’s compliance inspection report found five showers and four toilets in Housing Unit 8 in open areas without doors, half walls, partitions or curtains.

Earlier inspection: ICE’s June 2–4, 2015 compliance report records compliance with 12 of 16 standards under PBNDS 2011, with eight deficiencies in the remaining four standards; one deficiency concerned a priority component. ODO also cited one best practice during that inspection.

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, inspected Krome from April 29 to May 1, 2025 (ODO report); as of October 15, 2026 that is the newest Krome report on ICE’s ODO facility inspections page. What the report says:

• Who runs it: the facility opened in 1979, is owned by ICE and is operated by Akima Global Services. ICE began housing detainees there in 1980 under ERO Miami. It operates under PBNDS 2011 (Revised 2016) and holds male detainees of low, medium-low, medium-high and high security classification for periods longer than 72 hours.
• Services and accreditation: Akima Global Services provides food service, the ICE Health Service Corps provides medical care, and JAPLOP Enterprises, Inc. provides commissary. The facility was accredited by the National Commission on Correctional Health Care in October 2024 and the American Correctional Association in February 2023, and was DHS PREA certified after a July 2023 audit.
• Findings: compliant with 24 of 28 standards; 14 deficiencies in 4 standards, including 3 priority components and 1 repeat deficiency, plus 1 area of concern:

• Area of concern: ODO saw detainees sleeping on hold-room floors without pillows or blankets because the rooms were over capacity; the facility did not permit bunks, cots or beds in hold rooms.
• Detainee interviews: ODO interviewed 57 detainees (six others declined); none alleged discrimination, mistreatment or abuse.
• Rating: Acceptable/Adequate, down from Superior at the March 2024 inspection, when ODO cited 5 deficiencies in Hunger Strikes (3) and Medical Care (2). ODO wrote that the corrective action plan from that inspection “may not have been effective.”

DHS Inspector General inspection (report published September 11, 2026). Separately, the DHS Office of Inspector General made an in-person, unannounced inspection of Krome on May 28–29, 2025 (OIG-26-29). On the first day there were 1,102 detainees at a facility with a maximum capacity of 882, which the OIG says was 25 percent over capacity and led to overcrowded intake hold rooms and housing units, intake stays of more than 12 hours, and, in one extended intake area, the comingling of detainees of different risk classifications. The OIG also found staff did not provide the minimum number of working toilets, sinks and showers; complete classification forms within 12 hours; use de-escalation in two use-of-force incidents; thaw or store food at required temperatures; answer all detainee requests within 3 business days; give special management unit detainees outdoor recreation equipment; or keep an adequate system for medical grievances, a continuous quality improvement program, or a staffing plan for the growing population. It found Krome complied with standards on the law library, legal materials and attorney visitation rooms. ICE concurred with all 9 recommendations.

287(g) agreements in Miami-Dade County

This facility is in Miami-Dade County, Florida (per the U.S. Census Bureau geocoder for the address ICE publishes). ICE's 287(g) participating-agencies workbook, dated October 9, 2026, records 3 agreements with agencies in that county:

Source: ICE, 287(g) program (participating-agencies workbook). A 287(g) agreement is between ICE and the law-enforcement agency; on its own it says nothing about this facility. What each model means · all agreements by state.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Florida
• Other ICE detention facilities in Florida
• All facilities under the Miami Field Office