ICE Detention

Otero County Processing Center

Address, contact, visitation hours and detainee-location guide for Otero County Processing Center, an ICE detention facility in Chaparral, New Mexico.

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Otero County Processing Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Chaparral, New Mexico. It falls under the El Paso Field Office ERO field office area of responsibility.

Facility quick reference

Item	Detail
Facility name	Otero County Processing Center
Street address	26 McGregor Range Road
City, State, ZIP	Chaparral, NM 88081
Facility main phone	(575) 824-0440
ERO field office main phone	(915) 856-2317
ERO field office	El Paso Field Office
ICE detainee locator	locator.ice.gov
Official ICE page	ice.gov/detain/detention-facilities/otero-county-processing-center
Last verified	2026-05-27

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To reach a detainee held at this facility, call (575) 824-0440 and leave the detainee’s full name, A-number, and a phone number where you can be reached; the facility relays the message. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). Contact and visitation hours vary by facility — confirm current hours by calling (575) 824-0440 or checking the official ICE page linked above.

Sending mail, commissary funds, and personal items

Letters and packages sent to a detainee must show the detainee’s full name, the last four digits of their A-number, and the housing unit/bunk number, along with the sender’s name and return address. All incoming mail is inspected for contraband — it is opened and screened but not read. Detainees may send and seal their own outgoing mail. Rules for commissary (account) deposits and permitted personal items vary by facility; confirm the current procedure and any approved vendor by calling (575) 824-0440 before sending money or items.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), call the automated hotline 1-800-898-7180 (have the A-number ready). For a matter before the Board of Immigration Appeals (BIA), call (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO El Paso Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL) at [email protected], or the DHS Office of Inspector General (OIG) hotline at 1-800-323-8603. Complaints can be filed regardless of immigration status.

Know Your Rights — what to do if ICE detains you: /know-your-rights/
EOIR immigration court schedules and procedures: /immigration-court/
BIA-recognized legal-aid organizations in New Mexico: /legal-aid/bia-recognized/by-state/nm/
Other ICE detention facilities in New Mexico: /ice-detention/by-state/nm/
All facilities under the El Paso Field Office: /ice-detention/by-ero-field-office/el-paso/

Frequently asked questions

How do I locate a detainee at Otero County Processing Center?

Call the facility at (575) 824-0440 or use the ICE Online Detainee Locator System at locator.ice.gov. You will need the detainees full name, alien registration (A-number) if known, date of birth, and country of birth.

What are visiting hours at Otero County Processing Center?

See the Hours of Visitation section below for current visiting periods. All visitors must present a valid government-issued photo ID and may be subject to search. Schedules are subject to change without notice.

Can an attorney visit a detainee outside posted visiting hours?

Yes. Attorney visits are permitted seven days a week, generally between 8 a.m. and 8 p.m., subject to facility rules. Attorneys should bring a government-issued photo ID, bar card, and the detainees A-number.

What is the difference between the facility phone and the ERO Field Office phone?

The facility phone ((575) 824-0440) is for detainee location and direct facility questions. The ERO Field Office phone ((915) 856-2317) handles broader regional inquiries including ICE check-in, supervision, and reporting requirements.

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General information, not legal advice. MigrantUSA is an independent publisher and is not a law firm; using this site does not create an attorney-client relationship, and this content is not a substitute for advice from a licensed attorney about your specific situation. US federal, state, and local government procedures, fees, and forms change. Always verify current details directly with the relevant agency before acting. For immigration, tax, or other legal matters specific to your situation, consult a licensed attorney or BIA-accredited representative.