Phelps County Jail — Rolla, Missouri

Phelps County Jail is an ICE Enforcement and Removal Operations (ERO) detention facility located in Rolla, Missouri. It falls under the Chicago Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

ICE’s tool for locating someone in its custody is the ICE Online Detainee Locator System at locator.ice.gov. A search needs the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To ask whether someone is held here, and to leave an urgent message for a detainee, ICE publishes one number: (573) 426-3860 (ICE gives the hours for detainee-information calls as 8 a.m. - 4 p.m.). ICE says a caller leaving an urgent message gives the detainee’s full name, alien registration number (A-number), and the caller’s own name and a phone number where the caller can be reached; the facility passes the message on. Detainees cannot receive incoming calls — they place outgoing calls themselves. ICE’s page asks callers to have the person’s biographical information ready (full legal name and any aliases, date of birth, and country of birth). The facility has tablets, and non-confidential messages can be sent through the provider HomeWAV or its mobile app. This facility’s visiting rules, as published by ICE, are listed below (checked October 16, 2026).

Visiting in person

From ICE’s page for this facility (checked October 16, 2026):

• Family and friends: ICE detainees are allowed one hour of visitation per week, which can be divided into two 30-minute visits. All family or other social visits are non-contact.
• Onsite video visitation: HomeWAV video visitation is offered at the facility, free to the public, Mondays and Saturdays, 6 a.m. – 6 p.m. Remote video visits can be scheduled any time through HomeWAV or its mobile app.
• Special in-person visit: ICE’s page gives (573) 426-3860 ext. 3810 as the scheduling number. The visit must be scheduled at least three business days before the desired date.
• Search and restrictions: everyone entering the facility or the visitation area is subject to a pat-down search, an inspection of belongings and a metal scan, and anyone who refuses a reasonable search is not admitted. Firearms and weapons of any kind are not permitted, and electronic devices (cell phones, pagers, radios, etc.) are not permitted in the secure areas. Visitors who are or appear to be intoxicated are not allowed to visit. Visitors may not pass or attempt to pass any items to detainees, or carry any items into the visitation area.
• Consular officials may meet with their detained nationals at any time. ICE requests that they make prior arrangements with the ICE Supervisory Deportation Officer to the extent possible, and that they bring appropriate credentials. The ICE officer for this facility is reached through the Kansas City, MO detained unit at EROKansasDetained@ice.dhs.gov.
• Clergy may visit at any time but must make prior arrangements with the Chaplain’s Office.
• Parking: free public parking is available at the facility.

Sending mail, commissary funds, and personal items

ICE’s page for this facility says letters must be addressed in the format shown below (detainee name and pod number) and must include the sender’s name and address. Before sending a package, ICE says to email the Kansas City, MO detained unit (see below). The facility’s page at ice.gov carries ICE’s current mailing rules. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer,” and that detainees may seal their own outgoing letters. The 2019 ICE standard that follows is cited for comparison only: ICE’s Office of Detention Oversight inspected this facility in May 2026 under the U.S. Marshals Service Federal Performance Based Detention Standards (FPBDS, May 2025) instead (inspection report), and we have not reviewed that standard’s mail rules. Under ICE’s National Detention Standards, Revised 2019, §5.1(E), incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). ICE’s own description of this facility’s practice is in the subsection below. Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. On this facility’s own ICE page (linked above), the deposit route, the accepted form of payment and the contact for questions are in the Sending Items to Detainees section.

What ICE publishes for this facility’s mail, money, and packages

From ICE’s page for Phelps County Jail (checked October 16, 2026):

• Letters must be addressed in the format below and must include the sender’s name and address. All incoming mail is subject to screening for contraband; ICE says it “is not read upon opening, only inspected by the delivering officer,” and that all incoming mail is delivered to the detainee.

Phelps County Jail / Detention Center
C/O Detainee Name, (Pod Number)
500 W. 2nd Street
Rolla, MO 65401

• Outgoing mail: detainees may seal their outgoing letters and place them in the provided receptacle. Outgoing mail is routed to the post office within 24 hours of receipt by facility staff. ICE says a mail pick-up and delivery schedule is posted in all housing units (checked October 19, 2026). Detainees may buy stamps, and indigent detainees (those with no means of financial support and no funds in their facility account) get a postage allowance at government expense.
• Money for commissary or phone time: a kiosk in the public lobby of the Sheriff’s Department accepts cash and credit or debit cards and is accessible 24 hours a day, seven days a week. Deposits can also be made by phone at toll-free 1-866-345-1884 or online at inmatedeposits.com. Cash is only processed upon intake or at the lobby kiosk. Personal checks, cashier’s checks and money orders are no longer accepted.
• Packages: ICE’s page says senders contact the ICE Kansas City, MO detained unit by email at EROKansasDetained@ice.dhs.gov before sending a package. ICE says a detainee may receive items determined to be necessary for the sole purpose of travel or release from custody, with the approval of the ICE Deportation Officer.
• Luggage for removal: one small piece is allowed. If the person has no baggage, one 40 lb bag can be sent or delivered after approval from the Supervisory Detention and Deportation Officer. No electronic devices (such as cell phones, electric razors, laptop computers or radios) are accepted.
• Transfers and departures: only legal mail is forwarded. General correspondence is marked “Return to Sender” and returned to the post office.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR runs an automated hotline at 1-800-898-7180, which works from the A-number. For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. For people who cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

From ICE’s page for this facility (checked October 16, 2026):

• G-28s can be submitted through ERO eFile. Facility staff do not have access to ERO eFile, and ICE says legal representatives should download copies of the submitted G-28 for any in-person or remote legal visit.
• In-person attorney visits: Monday – Friday, 8 a.m. – 4 p.m. Central Time. Appointments requested outside those hours may be granted on a case-by-case basis if there are extenuating circumstances.
• Video teleconference (VTC) meetings and confidential legal calls are requested by email to sreed@phelpscountysheriff.org, jstroot@phelpscountysheriff.org, jdecher@phelpscountysheriff.org or dritter@phelpscountysheriff.org. Phelps County Jail court officers email back with a confirmed date and time. Representatives can also book by calling (573) 426-3860 for the court room officer responsible for scheduling. Appointments should be made 24 hours before the desired time and are scheduled 6 a.m. – 9 p.m. in 30- to 60-minute increments. ICE says legal representatives are not limited in the number of VTC appointments they can request, but no representative may have more than one 60-minute appointment with a detainee in a single day.
• The email request should include: the representative’s full name and contact information (phone number and email address); the detainee’s name and A-number; a few proposed dates and times; a scan of the representative’s government-issued ID; a scan of documentation showing active legal-representative status (such as a state bar card, attorney license or paralegal license); and a scan of the DHS Form G-28, unless the meeting is pre-representational. If a legal assistant is the only representative joining, the email should also attach a letter of authorization on the firm’s or organization’s letterhead and a scan of the assistant’s ID.
• Only legal representatives, legal assistants and interpreters may take part, and family or friends are not permitted. Outside interpretation services may be contacted during the session. A visitation officer stands outside the confidential room, out of earshot but within eyeshot, and knocks 5 minutes before the cut-off time. Representatives and their staff may not video or audio record any virtual or in-person visit or call; a violation may result in suspension or permanent revocation of VAV user privileges.
• Case information: requests can be sent to Chicago.Outreach@ice.dhs.gov. This mailbox does not accept applications for a stay of removal or case appeals. To identify a client’s Deportation Officer, ICE’s page says representatives send a request to KAN-DETAINED@ice.dhs.gov. A G-28 must be on file for any information to be disclosed.
• ICE says a list of pro bono legal organizations is posted in all detainee housing units and updated quarterly, and that contacting an organization for an appointment is the detainee’s responsibility.

Sending legal documents to a detained client

• Legal representatives can fax legal correspondence to (573) 426-3859. The fax needs a cover letter giving the detainee’s full name, A-number, the sender’s return fax number and the total number of pages. The fax is delivered to the detainee in a sealed envelope, and the documents are inspected for contraband but not read.
• ICE says that when timely communication through the mail is not possible, the facility administrator may, in his discretion, allow a reasonable amount of fax communication between a detainee and the designated legal representative. A detainee asks for it through the assigned case manager on the facility tablet. The case manager schedules the detainee to report to the court room with the legal representative’s name, the law firm’s name (if applicable), the firm’s or representative’s address, and office telephone and fax numbers. The detainee completes the cover sheet provided at transmission. The court room officer then faxes the documents in the detainee’s presence and does not read them.
• Legal fax requests are processed Monday through Friday, 8 a.m. to 4 p.m., excluding holidays.
• ICE says all legal faxes sent and received through the court room are treated as confidential legal correspondence, are documented in a logbook and are processed by the court officer. The transmission verification report showing that a fax was sent is kept on file by court room staff, and the detainee receives a copy (checked October 19, 2026).

Feedback, complaints, and oversight

Concerns about conditions at this facility or the conduct of an ICE or contract employee go to the ERO Chicago Field Office that oversees this facility, or as a complaint to the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page (checked October 16, 2026) adds these channels:

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 101 W Ida B Wells Drive, Suite 4000, Chicago, Illinois 60605; Chicago.Outreach@ice.dhs.gov.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.

A news media representative who wants to interview someone held here must apply in writing to the Chicago Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the facility rules and regulations provided by staff. ICE says a detainee has the right not to be interviewed, photographed or recorded by the media, and that the media representative must first obtain the detainee’s written permission. Media inquiries about ICE activities go to ICEMedia@ice.dhs.gov.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, issued a report on Phelps County Jail dated May 7, 2026 (Inspection 2026-006-127; ODO report). Per ICE’s May 2026 inspection:

• Standard: ODO assessed the facility’s compliance with 21 standards under the U.S. Marshals Service Federal Performance Based Detention Standards (USMS FPBDS, May 2025). It found the facility compliant with 19 of them and found two deficiencies in the remaining two standards:

• Detainee interviews: ODO interviewed two detainees, who each agreed voluntarily to take part. Neither made allegations of discrimination, mistreatment or abuse, and both reported satisfaction with the facility’s services.
• History: this was ODO’s first inspection of the facility, so ODO had no prior inspection data for a trend analysis. ODO recommended that ERO Chicago continue to work with the facility to resolve the deficiencies that remain outstanding, in accordance with contractual obligations.

287(g) agreements in Phelps County

This facility is in Phelps County, Missouri (per the U.S. Census Bureau geocoder for the address ICE publishes). ICE's 287(g) participating-agencies workbook, dated October 9, 2026, records 2 agreements with agencies in that county:

Source: ICE, 287(g) program (participating-agencies workbook). A 287(g) agreement is between ICE and the law-enforcement agency; on its own it says nothing about this facility. What each model means · all agreements by state.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Missouri
• Other ICE detention facilities in Missouri
• All facilities under the Chicago Field Office