Pine Prairie ICE Processing Center

Pine Prairie ICE Processing Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Pine Prairie, Louisiana. It falls under the New Orleans Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

ICE publishes two different numbers for this facility. To ask whether someone is held here, call (504) 599-7845. To leave an urgent message for a detainee, call (337) 599-2198 and give the detainee’s full name, alien registration number (A-number), and your name and phone number where you can be reached; the facility passes the message on. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). ICE lists the detainee-information line, (504) 599-7845, as answered between 8 a.m. and 4 p.m. As of October 15, 2026, ICE’s page for this facility lists no case-information mailbox and no tablet-messaging vendor, although ICE posts both for some other facilities.

Visiting in person

ICE’s page for this facility (last updated 08/06/2026, checked October 15, 2026) schedules weekend family visits by custody level:

• Weekday visits are available Monday through Friday between 9 a.m. and 3 p.m. by request to the Warden, subject to the availability of the visitation room and security requirements.
• Length and group size: detainees are allotted one hour; the Assistant Warden may authorize more for family members traveling significant distances, depending on the number of visitors and staff availability. A maximum of two adults and two children may visit at one time; ICE says this rule will be interpreted flexibly and is subject to exceptions.
• Arrive 45 minutes before the scheduled visit time to clear security. All family and other social visits are non-contact.
• Adult visitors need a valid, verifiable government-issued ID; minors must be accompanied by an adult guardian (18 or older).
• Dress code (ages 12 and older): skirts and dresses must reach mid-thigh when seated, with slits no higher than mid-thigh; no sheer clothing, bare midriffs, strapless or tube tops, or swimsuits; men may not wear muscle or sleeveless shirts; shoes at all times; no gang colors.
• ICE lists free public parking, with designated visitor parking marked.

Sending mail, commissary funds, and personal items

Letters and packages sent to a detainee must identify the detainee and show the sender’s name and return address (this facility’s own format is below) — and each facility publishes its own exact format: some also require a housing-unit number, and facilities run by the federal Bureau of Prisons use the BOP register number instead. ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters. ICE’s detention standards allow more than that. ICE’s Office of Detention Oversight inspected this facility in March and April 2026 under the Performance-Based National Detention Standards (PBNDS) 2011 (Revised 2016) (inspection report). Under that standard’s mail section, 5.1, staff open and inspect incoming general correspondence for contraband in the detainee’s presence unless the facility administrator authorizes otherwise, and it “may be read to the extent necessary to maintain security, as authorized by the facility administrator” — reading, with the administrator’s approval, may be done at random. Outgoing general mail may be inspected or read if it is addressed to another detainee or there is evidence it might threaten the facility’s secure or orderly operation, endanger the recipient or the public, or facilitate criminal activity. Only special correspondence or legal mail — mail to or from attorneys and other legal representatives, government attorneys, judges and courts, embassies and consulates, the President and Vice President, members of Congress, the Justice Department and DHS (including ICE, ERO, ICE Health Services Corps, CRCL and the DHS Inspector General), outside health care professionals, grievance administrators and the news media — may not be read: the envelope must be labeled “special correspondence” or “legal mail” and identify the sender’s or addressee’s title and office. Staff may neither read nor copy it; any inspection takes place in the detainee’s presence and is limited to detecting physical contraband and confirming that enclosures qualify as special correspondence or legal mail. Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

• Letters must include the last four digits of the detainee’s A-number, plus the sender’s name and address.
• Money: as of October 15, 2026, ICE’s page for this facility names no deposit vendor, phone line or mailing format; it says only that funds received in the mail are placed into the detainee’s account with a receipt, and it cautions against mailing cash. Ask the facility at (337) 599-2198 how deposits are accepted.
• Packages: before sending one, contact the Warden; ICE lists the contact as GEO – Pine Prairie Correctional Center Warden at the facility’s address in Pine Prairie, LA 70576. Only items needed solely for travel or release from custody are allowed, with the ICE Deportation Officer’s approval.
• Luggage for removal: one small piece; if the person has none, luggage can be sent after approval from the Supervisory Deportation Officer. Electronic devices are not accepted for security reasons.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking remote legal visits and legal calls

• G-28s can be submitted through ERO eFile; ICE says facility staff do not have access to it, so representatives should download a copy of the submitted G-28 for any in-person or remote legal visit. To book, attorneys and accredited representatives request virtual meetings or confidential legal calls by email to ppipcnotify@geogroup.com at least 24 hours in advance. Sessions run Monday through Friday, from 8 a.m., and must finish by 7 p.m. Central Time; visits are scheduled for 1 hour, and more time can be requested.
• The email should give the client’s name and A-number, a few proposed dates and times, the attorney’s Microsoft Teams address, and scans of the attorney’s ID, bar card and G-28 (unless it is the initial consultation). A legal assistant joining the call needs a letter of authorization on letterhead and a scan of the assistant’s ID. Only attorneys, legal assistants and interpreters may attend remote legal visits or calls; family and friends are not allowed.
• ICE says requests are placed on the schedule within 48 hours of receipt, with an acknowledgment sent back. For problems, the point of contact is the Records Clerk or the Assistant Facility Administrator at (337) 599-2198; technical issues can also go to the IT Manager at (337) 599-8090 (Monday through Friday, 7 a.m. – 3 p.m.). ICE says VTC and legal-call communications are not recorded or stored.

Sending legal documents by fax

ICE’s page presents this as an exception: when timely communication through the mail is not possible, the facility administrator may, at their discretion, allow a reasonable amount of communication by fax between a detainee and their designated legal representatives. ICE lists (337) 599-2167 for attorneys’ legal correspondence by fax. The cover sheet must give the receiving detainee’s full name and A-number, the sender’s return fax number and the number of pages. ICE’s page warns that fax service does not guarantee confidentiality and recommends sending sensitive material through the facility’s legal mail process by U.S. Postal Service. Fax requests are processed Monday through Friday, 8 a.m. to 4 p.m., excluding holidays.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO New Orleans Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels:

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 1250 Poydras Street, Suite 325, New Orleans, Louisiana 70113, (504) 599-7800.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.

A news reporter who wants to interview someone held here must apply in writing to the New Orleans Field Office. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, inspected the facility from March 31 to April 2, 2026 (ODO report). What the report says:

• Who runs it: the facility opened in 2000 and is owned and operated by The GEO Group. ICE began housing detainees there in 2016 under ERO New Orleans. It is a dedicated ICE processing center operating under PBNDS 2011 (Revised 2016), and it holds male detainees of low, medium, medium-high and high security classification for periods longer than 72 hours.
• Staffing and services: ERO detention officers are assigned full time, on site Monday through Friday, 8 a.m. to 4 p.m. GEO provides food service and medical care, and Keefe Commissary Network provides commissary. The facility was accredited by the American Correctional Association in November 2023 and the National Commission on Correctional Health Care in June 2020, and was DHS PREA certified after an August 2024 audit.
• Findings: compliant with 19 of 28 standards; 32 deficiencies in 9 standards, 22 of them related to detainee property, and 3 priority components. Highlights:

• Detainee interviews: ODO interviewed 42 detainees (two declined); none alleged discrimination, mistreatment or abuse. Eight complained about food portions and quality; ODO found the menus dietitian-approved. One said his property was lost when he was transferred out for deportation in October 2025; ODO found no record of the property, or of any report from him, but cited the facility’s property handling as deficient.

• Rating: Acceptable/Adequate, down from Superior at the April 2025 inspection, when ODO cited 4 deficiencies, all in Hold Rooms in Detention Facilities. ODO wrote that the facility’s corrective action plan from that inspection “may not have been effective.”

• In its March 31-April 2, 2026 report, ODO found that the facility administrator’s designee did not conduct a quarterly inventory of detainee baggage and other non-valuable property. ODO report.

Earlier inspections

• ICE’s inspection index lists an inspection on August 27–29, 2019.

• The index also lists a follow-up inspection on August 2–6, 2021. In its report, ODO found compliance with 10 of 12 standards under PBNDS 2011 (Revised 2016) and two deficiencies in the remaining two standards.

• In its February 7-10, 2022 inspection report, ODO found that the local detainee handbook omitted the facility’s rules for mailing property that detainees were not allowed to possess. ODO report.

• In its July 30-August 1, 2024 follow-up inspection report, ODO found that the facility did not provide each detainee at least one comb during intake. ODO report.

287(g) agreements in Evangeline Parish

This facility is in Evangeline Parish, Louisiana (per the U.S. Census Bureau geocoder for the address ICE publishes). ICE's 287(g) participating-agencies workbook, dated October 9, 2026, records 2 agreements with agencies in that county:

Source: ICE, 287(g) program (participating-agencies workbook). A 287(g) agreement is between ICE and the law-enforcement agency; on its own it says nothing about this facility. What each model means · all agreements by state.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Louisiana
• Other ICE detention facilities in Louisiana
• All facilities under the New Orleans Field Office