Plymouth County Correctional Facility

Plymouth County Correctional Facility is an ICE Enforcement and Removal Operations (ERO) detention facility located in Plymouth, Massachusetts. It falls under the Boston Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

ICE publishes one number for this facility, (508) 830-6200, both to ask whether someone is held here and to leave an urgent message: leave the detainee’s full name and alien registration number (A-number), plus your own name and a phone number where you can be reached, and the detainee will be given your message. Detainees cannot receive incoming calls. Have the person’s biographical information ready: first, last and hyphenated names, any aliases, date of birth and country of birth.

ICE’s page gives two different hours for that line: the “Contacting a Detainee” section says 8 a.m. to 4 p.m., while the visitation section says 7 a.m. to 11 p.m. (checked October 15, 2026). ICE also says this facility cannot send non-confidential electronic messages to detainees, so there is no tablet-messaging route listed.

Visiting in person

ICE’s page for this facility (last updated 08/06/2026, checked October 15, 2026) assigns family-visit days by the first letter of the detainee’s last name:

• Visits may not exceed 30 minutes.
• Arrive 45 minutes early so there is time to process visitors through security.
• Visitors need a valid, verifiable government-issued identification card. Minors must be accompanied by an adult guardian (18 or older) and may not be left alone anywhere in the facility.
• All family and social visits are non-contact. Visitors may not pass items to detainees or carry items into the visitation area; everyone is subject to a pat-down search, an inspection of belongings and a metal scan.
• ICE refers visitors to the PCSDMA Visitation book for how to be cleared for visits, visitor rules, mail, phone calls and the dress code.
• Parking: ICE lists a visitor parking lot on site.

Sending mail, commissary funds, and personal items

For comparison, ICE’s National Detention Standards, Revised 2019, §5.1(E) require every facility to inspect all incoming general correspondence for contraband, and allow outgoing general mail to be inspected and/or read if it is addressed to another detainee or if there is reason to believe it might threaten the facility’s secure or orderly operation, endanger the recipient or the public, or facilitate criminal activity. Special correspondence (mail to or from attorneys and other legal representatives, courts and judges, embassies and consulates, members of Congress, DHS and Justice Department offices and the other senders the standard lists) follows separate rules by direction: incoming special correspondence is inspected for contraband in the detainee’s presence, while outgoing special correspondence is not opened, inspected or read under facility policy, and if a need exists any inspection takes place in the detainee’s presence. Staff may neither read nor copy special correspondence in either direction. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail).

What ICE publishes for this facility’s mail, money, and packages

• Letters must include the last four digits of the detainee’s A-number, plus the sender’s name and address. ICE’s page gives no mailing-address format of its own and refers senders to the Plymouth County Sheriff’s Office website. Outgoing mail is routed to the post office within 24 hours of receipt by facility staff.
• Money: ICE’s page names no deposit vendor for this facility. It says funds received in the mail are placed in the detainee’s account, with a receipt from the processing officer, and cautions against mailing cash.
• Property drop-off: ICE says property can be dropped off at 1000 District Avenue, Burlington, MA 01803, Monday to Friday, 8 a.m. to 2 p.m. Only items needed solely for travel or release from custody are allowed, with the ICE Deportation Officer’s approval.
• Luggage for removal: one small piece is allowed; if the person has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices are accepted.
• Stamps: detainees may buy them; indigent detainees (those with no means of financial support and no funds in their facility account) get a postage allowance at government expense.
• Transfers and departures: only legal mail is forwarded; general correspondence is returned to sender.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Case information, the deportation officer, and G-28s

• Case information: ICE directs requests about a person held here to Boston.Outreach@ice.dhs.gov, and says that mailbox does not accept applications for a stay of removal or case appeals.
• Deportation Officer: to learn who a client’s Deportation Officer is, call the Boston Field Office at (781) 359-7660. A G-28 must be on file before anything is disclosed.
• G-28s can be submitted through ERO eFile. Facility staff do not have access to it, so bring a downloaded copy of the submitted G-28 to any in-person or remote legal visit.

ICE says the pro bono provider list is posted in the housing units and updated quarterly, and that contacting a provider is the detainee’s responsibility.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Boston Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels:

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 1000 District Avenue, Burlington, MA 01803, (781) 359-7500.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.
• DHS OIG in writing: DHS Office of Inspector General/MAIL STOP 0305, Attn: Office of Investigations - Hotline, 245 Murray Lane SW, Washington, DC 20528-0305 (the address on the OIG’s own hotline page as of October 15, 2026; the older Murray Drive address shown on this facility’s ICE page is not listed there).

A news reporter who wants to interview someone held here must apply in writing to the Boston Field Office. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission.

ICE inspection record

ICE’s Office of Detention Oversight (ODO) inspected Plymouth County Correctional Facility on April 21–23, 2026 (inspection 2026-001-145), measuring it against the National Detention Standards (NDS) 2025 (ODO report). As of October 15, 2026 it is the newest Plymouth report on ICE’s ODO facility inspections page, which also lists inspections in June 2024 and November 2024.

The report’s text pages describe these findings (ODO redacted the file counts in several of them):

The report’s facility overview, summary table and conclusion pages are scanned images, so this page does not state the report’s overall deficiency total or rating.

Earlier inspections

• May 16–18, 2023 — ODO’s unannounced follow-up inspection reported that, in some of the detainee medical records it reviewed, the facility completed comprehensive health assessments 16 days after arrival, identifying this as a priority component. ODO also found, in some reviewed records, that a licensed practical nurse performed the initial dental screening instead of a physician, physician assistant, or nurse practitioner. In some reviewed records involving psychotropic medication, ODO found no separate documented informed consent describing medication side effects before administration, also identifying this as a priority component.

ICE’s inspection index also lists Plymouth inspections on:

• July 28–30, 2015.
• November 6–8, 2018.
• November 16–19, 2020.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Massachusetts
• Other ICE detention facilities in Massachusetts
• All facilities under the Boston Field Office