Ste. Genevieve County Detention Center

Ste. Genevieve County Detention Center is an ICE Enforcement and Removal Operations (ERO) detention facility located in Ste. Genevieve, Missouri. It falls under the Chicago Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

To locate someone in ICE custody, use the ICE Online Detainee Locator System at locator.ice.gov. You will need the person’s A-number (Alien Registration Number) and country of birth, or their full name, country of birth, and date of birth.

To ask whether someone is held here, and to leave an urgent message for a detainee, ICE publishes one number: (573) 883-5820. ICE lists detainee-information calls to that number between 9 a.m. and 5 p.m. (checked October 16, 2026; the page gives no time zone for these hours). Give the detainee’s full name, alien registration number (A-number), and your name and a phone number where you can be reached; the facility passes the message on. Detainees cannot receive incoming calls — they place outgoing calls themselves. Have the person’s biographical information ready when you call (full legal name and any aliases, date of birth, and country of birth). Contact and visitation hours vary by facility — confirm current hours by calling (573) 883-5820 or checking the official ICE page linked above.

Visiting in person

ICE’s page for this facility (checked October 16, 2026) lists:

• Friends and family: ICE detainees are allowed one 30-minute visit per week, on Sunday, 12 p.m. – 4 p.m. (Central Time). All family or other social visits are non-contact.
• Search: everyone requesting admittance to the facility or the visitation area is subject to a pat-down search, an inspection of belongings and a metal scan search. Anyone who refuses a reasonable search is not admitted.
• Not allowed: firearms or weapons of any kind; electronic devices (cell phones, pagers, radios, etc.) in the secure areas; passing or attempting to pass any items to detainees; carrying any items into the visitation area. Visitors who are or appear to be intoxicated are not allowed to visit.
• Clergy may visit at any time but must make prior arrangements with the Sheriff’s Office.
• Consular officials may meet with their detained nationals at any time. ICE asks that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that officials bring appropriate credentials. The ICE officer for this facility is reached through the Kansas City, MO detained unit at CHI-ERO-Detained@ice.dhs.gov.
• Phone time: under “Virtual Friends and Family Communications,” ICE lists only how to add money for phone minutes: call City Tele Coin at (318) 746-1114 or use the City Tele Coin website (citytelecoin.com).
• Parking: free public parking is available at the facility.

Sending mail, commissary funds, and personal items

Letters and packages sent to a detainee must show the detainee’s full name and A-number, along with the sender’s name and return address — and each facility publishes its own exact format. ICE lists each facility’s format on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters (checked October 16, 2026). ICE’s 2019 national standard allows more than that. ICE’s National Detention Standards, Revised 2019, §5.1(E) is cited here for comparison only. ICE’s Office of Detention Oversight inspected this facility in June–July 2026 under the U.S. Marshals Service Federal Performance Based Detention Standards (FPBDS) (May 2025) instead (inspection report), and we have not reviewed that standard’s mail rules. Under the 2019 standard, incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. This facility’s deposit route, accepted form of payment and contacts are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

From ICE’s page for this facility (checked October 16, 2026):

• Letters must be addressed as below and must include the sender’s name and address. All incoming mail is subject to screening for contraband and is delivered to the detainee.

Ste. Genevieve County Detention Center
C/O Detainee Name, last four digits of the Administrative File Number (A Number)
5 Basler DR
Ste. Genevieve, MO 63670

• Outgoing mail: detainees may seal their outgoing letters and place them in the provided receptacle. Outgoing mail is routed to the post office within 24 hours of receipt by facility staff, and a mail pick-up and delivery schedule is posted in all housing units.
• Commissary money online: ICE points to the City Tele Coin website (citytelecoin.com).
• Money by mail: detainees may also receive funds by United States Postal Service money orders sent to the address above, with the detainee’s name plus the last four digits of the A Number on the money order. Funds received by mail are placed into the detainee’s account in the processing area, and the processing officer gives a receipt. ICE says detainees are “cautioned not to have cash sent to them in the mail.”
• Phone minutes: call City Tele Coin at (318) 746-1114 or use its website.
• Packages: before sending one, contact the Kansas City, MO detained unit at CHI-ERO-Detained@ice.dhs.gov. A detainee may receive only items determined to be of necessity for the sole purpose of travel or release from custody, with the approval of the ICE Deportation Officer.
• Luggage for removal: one small piece is allowed. If the detainee has no baggage, one 40 lb bag can be sent or delivered after approval from the Supervisory Detention and Deportation Officer. No electronic devices (cell phones, electric razors, laptop computers, radios, etc.) are accepted.
• Stamps: detainees may buy them. ICE says “Generally, there is no limit to the amount of correspondence detainees may send at their own expense.” Indigent detainees (no means of financial support and no funds in their facility account) get a postage allowance at government expense.
• Transfers and departures: only legal mail is forwarded. General correspondence is endorsed “Return to Sender” and returned to the post office.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated line 1-800-898-7180 (toll-free, 24 hours a day, English and Spanish) gives the next hearing date and case status; callers enter the 9 digits of the A-number, without the letter A (EOIR, checked October 24, 2026). For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. If you cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers — see the related resources below.

Booking legal visits, video calls, and legal calls

From ICE’s page for this facility (checked October 16, 2026):

• G-28s can be submitted through ERO eFile. Facility staff do not have access to ERO eFile, so legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.
• In-person attorney visits: Monday – Friday, 8 a.m. – 4 p.m. (Central Time). Appointments requested outside those hours may be granted on a case-by-case basis if there are extenuating circumstances.
• Video teleconference (VTC) meetings and confidential legal phone calls are requested by email to kgoggin@sgcso.com. The facility’s court officers email back with a confirmed date and time. Appointments should be made 24 hours before the desired time; they are scheduled 6 a.m. – 9 p.m. in 30- to 60-minute increments. ICE says legal representatives are not limited in the number of VTC appointments they can request, but no representative may have more than one 60-minute appointment with a detainee per day.
• The email should include the representative’s full name and contact information (phone number(s) and email), the detainee’s name and A-number, a few proposed dates and times, a scan of the representative’s government-issued ID, a scan of proof of active legal-representative status (such as a state bar card, attorney license or paralegal license), and the G-28 (unless the contact is pre-representational). A legal assistant joining alone must also attach a letter of authorization on the firm’s or organization’s letterhead and a scan of the assistant’s ID.
• Only legal representatives, legal assistants and interpreters may attend; no family or friends. Outside interpretation services may be contacted during the session. A visitation officer stands outside the confidential room, out of earshot but within eyeshot, and knocks 5 minutes before the cut-off time.
• Representatives and their staff may not video or audio record any virtual or in-person visit or call. ICE says any violation of these rules may result in suspension or permanent revocation of VAV user privileges.
• Case information: requests can be sent to Chicago.Outreach@ice.dhs.gov; this mailbox does not accept applications for Stay of Removal or Case Appeals.
• Identifying a client’s Deportation Officer: send a request to CHI-ERO-Detained@ice.dhs.gov. A G-28 must be on file for any information to be disclosed.
• Faxes: when timely communication by mail is not possible, the facility administrator may, at his discretion, allow a reasonable amount of fax communication between the detainee and the designated legal representative. Detainees request this through their case manager on the facility tablet. The court room officer faxes the documents in the detainee’s presence, inspects them for contraband without reading them, and returns the originals with the fax confirmation.
• A list of pro bono legal organizations is posted in all housing units and updated quarterly; contacting an organization for an appointment is the detainee’s responsibility.

Feedback, complaints, and oversight

To report a concern about conditions at this facility or the conduct of an ICE or contract employee, contact the ERO Chicago Field Office that oversees this facility, or file a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page (checked October 16, 2026) adds these channels:

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 101 W Ida B Wells Drive, Suite 4000, Chicago, Illinois 60605; (872) 351-3990; Chicago.Outreach@ice.dhs.gov.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.

A news reporter who wants to interview someone held here must apply in writing to the Chicago Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the facility rules and regulations provided by staff. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission. Media inquiries about ICE go to ICEMedia@ice.dhs.gov.

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, inspected this facility from June 10 to July 9, 2026, including a 1-day on-site visit on July 9, 2026 (ODO report). The report calls the facility Ste. Genevieve County Jail. Per ICE’s July 2026 inspection:

• Who runs it: the facility opened in 1987, is owned by Ste. Genevieve County and is operated by the Ste. Genevieve County Sheriff’s office. ICE began housing detainees there in 2025 under ERO Chicago. It is a U.S. Marshals Service (USMS) contracted facility where ICE is an authorized user, operating under the USMS Federal Performance Based Detention Standards (FPBDS) (May 2025). It holds male and female detainees of low, medium, medium-low, medium-high and high security classification for periods greater than 72 hours.
• Staffing and services: ERO Chicago deportation officers are not assigned full time to the facility; they visit as needed on Wednesdays, 8 a.m. to 4 p.m. A sheriff handles daily operations. The report names “Trinity Servies” (spelled so in the report) for food service, Cardinal Correctional Care for medical care, and City Tele Coin for commissary. The facility holds no accreditations from outside entities.
• Findings: compliant with 20 of 21 standards. ODO found two deficiencies, both in Medical, Mental Health, and Dental Appraisals. ODO reviewed 15 medical files and found that medical staff did not conduct comprehensive health assessments on each detainee. In 15 out of 15 files, medical staff did not conduct comprehensive mental health assessments. The standard ODO cites requires a comprehensive health appraisal within 14 days after arrival, and a comprehensive mental health appraisal within 14 days for detainees who are referred. Neither is required if there is documented evidence of a health appraisal within the previous 90 days, except as determined by the designated health authority.
• Detainee interviews: ODO interviewed seven detainees. None alleged discrimination, mistreatment or abuse, and all reported satisfaction with facility services.
• Rating: Superior. This was ODO’s first inspection of the facility, so no trend analysis was possible. ODO recommends that ERO Chicago continue to work with the facility to resolve the deficiencies that remain outstanding.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Missouri
• Other ICE detention facilities in Missouri
• All facilities under the Chicago Field Office