Washoe County Jail

Washoe County Jail is an ICE Enforcement and Removal Operations (ERO) detention facility located in Reno, Nevada. It falls under the Salt Lake City Field Office ERO field office area of responsibility.

Facility quick reference

How to locate or contact a detainee

ICE’s Online Detainee Locator System at locator.ice.gov finds people in ICE custody. It searches by the person’s A-number (Alien Registration Number) and country of birth, or by their full name, country of birth, and date of birth.

ICE publishes two different numbers for this facility. To ask whether someone is held here, ICE lists (775) 328-3001. To leave an urgent message for a detainee, ICE lists (775) 328-3308 and says the caller must give the detainee’s full name, alien registration number (A-number), and the caller’s own name and a phone number where they can be reached; the facility passes the message on. Detainees cannot receive incoming calls — they place outgoing calls themselves. ICE asks callers to have the person’s biographical information ready (full legal name and any aliases, date of birth, and country of birth). ICE says the detainee-information line (775) 328-3001 takes calls between 8 a.m. and 4 p.m. (checked October 16, 2026). ICE also says the facility has tablets and points to iwebvisit.com for more information on contacting a detainee. Visiting rules are below.

Visiting in person

ICE’s page for this facility (checked October 16, 2026; the page is marked “Updated: 08/06/2026”) says:

• Friends and family visits are remote video visits through the Washoe County Sheriff’s Office web system iWebVisit.com: the visitor creates an Inmate Video Visitation account there and visits from a computer with high-speed Internet and a webcam. Remote video visitation is available to general population inmates, up to two visits per day, Monday through Saturday 8:30 a.m. to 11 a.m. and 5 p.m. to 10:30 p.m., and Sundays 5 p.m. to 6 p.m. ICE’s page says “There is no five (5) day waiting periods for remote visits.”
• WCSO “may limit or cancel jail video visits at its discretion,” may end an inmate’s video-visitation privilege at its discretion, and may end a video visit in progress for security reasons such as lock downs or periods when visits are suspended. Except for attorney and other confidential visitors, all video visits are subject to monitoring and recording.
• On-site visiting: ICE lists an “On-site Inmate Visiting” main phone, (775) 328-2952, and iWebVisit technical support at (775) 434-8748. “All family or other social visits are Non-contact,” and inmates are allowed visitors based on their status.
• Rules at the facility: no firearms or weapons of any kind; visitors who are or appear to be intoxicated are not allowed to visit; visitors may not pass or attempt to pass any items to detainees or carry any items into the visitation area. Everyone requesting admittance is subject to a pat-down search, an inspection of belongings and a metal scan search, and anyone refusing a reasonable search is not admitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas.
• Parking: free public parking is available at the facility; designated visitor parking is marked.

What the Washoe County Sheriff’s Office page says about visits and calls

The Sheriff’s Office’s own Inmate Visiting Information page (checked October 19, 2026) says the Sheriff’s Office uses Smart Communications for inmate visitation, an integrated system that includes video visitation, phones, email, tablets and personal mail. The Sheriff’s page writes about “inmates” in general. The two pages disagree: ICE’s page for this facility (checked October 19, 2026) names iWebVisit.com for remote video visits, Monday through Saturday 8:30 a.m. to 11 a.m. and 5 p.m. to 10:30 p.m. and Sundays 5 p.m. to 6 p.m.; the Sheriff’s page (checked October 19, 2026) names Smart Communications and lists lobby video visiting Monday through Friday, 8:00 a.m. to 9:30 p.m. Neither page mentions the other’s system.

• Account: visitors create an account at www.smartinmate.com and submit a photo of a government-issued ID and a current face photo; approval arrives by email. The Sheriff’s Office says the same system lets account holders send email and place money on an inmate’s account.
• On-site video visiting: in the public lobby, Monday through Friday, 8:00 a.m. to 9:30 p.m.; accounts can be created and personal visits scheduled at the on-site kiosks. Account holders must be 18 or older, and visits are scheduled 24 hours in advance.
• Attire for personal visits: shirts and blouses must completely cover the stomach; low-cut, revealing, strapless or spaghetti-strap tops are not permitted; skirts and shorts must be at least mid-thigh length; sleepwear is not permitted and footwear is required. The Sheriff’s Office says no warnings are given: if the attire is unacceptable, the visit does not take place.
• Phone calls: inmates can call approved family and friends; no incoming calls can be received except voicemail messages to approved inmates. Local, long-distance and international calls are billed per minute with no connection fees; three-way calls are prohibited, and Smart Communications may add taxes and fees. Pre-Paid Collect accounts are set up at www.smartinmate.com or through the call center at 888-253-5178.

Sending mail, commissary funds, and personal items

ICE’s page for this facility says letters must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. ICE posts each facility’s mail rules on that facility’s page at ice.gov. This facility’s own ICE page says incoming mail “is not read upon opening, only inspected by the delivering officer” and that detainees may seal their own outgoing letters. ICE’s national standard allows more than that. Under ICE’s National Detention Standards, Revised 2019, §5.1(E), incoming general mail is opened and inspected for contraband, and outgoing general mail may be inspected and read if it is addressed to another detainee or staff have reason to believe it threatens the facility’s security or order, endangers someone, or could facilitate criminal activity. Only special correspondence — mail to or from attorneys and other legal representatives, courts and judges, government attorneys, embassies and consulates, the President and Vice President of the United States, members of Congress, the Department of Justice (including the immigration courts), DHS (including ICE/ERO, IHSC, CRCL and the DHS Inspector General), grievance administrators, and the news media — may not be read or copied by staff. Incoming special correspondence is inspected for contraband in the detainee’s presence; outgoing special correspondence is not opened, inspected or read, and if a need exists, any inspection takes place in the detainee’s presence. The standard limits any inspection to detecting physical contraband and confirming that enclosures qualify as special correspondence. Mail counts as special correspondence only if the envelope unambiguously identifies the title and office of the sender (incoming mail) or of the addressee (outgoing mail). Under that standard, ordinary letters do not carry the special-correspondence protection. Rules for commissary (account) deposits and permitted personal items vary by facility, and so does the number that handles them — ICE names a separate facility mail clerk on some facility pages. The deposit route, the accepted form of payment, and the number to call for this facility are in the Sending Items to Detainees section of its own ICE page (linked above).

What ICE publishes for this facility’s mail, money, and packages

Per this facility’s ICE page (checked October 16, 2026):

• Letters must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. All incoming mail is subject to screening for contraband. Outgoing mail is routed to the post office within 24 hours of receipt by facility staff, and a mail pick-up and delivery schedule is posted in all housing units.
• Stamps: detainees may buy them; indigent detainees (no means of financial support and no funds in their facility account) get a postage allowance at government expense.
• Money by mail: funds that arrive in the mail are taken to the processing area to be placed into the detainee’s account, and the processing officer gives a receipt for all funds received. ICE adds: “Detainees are cautioned not to have cash sent to them in the mail.” The page lists no other deposit method for this facility.
• Packages: a detainee may receive only items determined to be necessary solely for travel or release from custody, with the ICE Deportation Officer’s approval. On ICE’s page the words “Before sending packages to detainees,” are followed by this address and phone:

6999 Sierra Center Parkway
Reno, NV 89511
Phone: (775) 789-3000

• Transfers and departures: only legal mail is forwarded; general correspondence is endorsed “Return to Sender” and returned to the post office.
• Luggage for removal: one small piece is allowed; if the person has none, luggage can be sent or delivered after approval from the Supervisory Deportation Officer. No electronic devices (cell phones, electric razors, laptop computers, radios, etc.) are accepted.

What the Sheriff’s Office page says about mail

From the Washoe County Sheriff’s Office page (checked October 19, 2026) (inmate mail information phone: (775) 328-2971):

• Personal postal mail has gone, effective April 25, 2022, to Smart Communications’ MailGuard service at: Smart Communications / Washoe County Detention Facility, [inmate name and booking/ID number], PO Box 9163, Seminole, FL 33775-9137. The Sheriff’s Office says the inmate’s name and booking/ID number must be clearly printed on the outside of the postcard, and that personal mail is scanned and viewed by inmates on the inmate kiosks.
• Legal mail, court documents, business mail and publications go directly to the facility at 911 Parr Blvd., Reno, NV 89512.
• Smart Communications customer service handles accounts, visitation schedules and payment processing at www.smartinmate.com or (888) 253-5178.
• The two pages disagree on personal mail: ICE’s page for this facility (checked October 19, 2026) says letters must include the last four digits of the detainee’s A-number plus the sender’s name and address, and gives no PO Box or mail vendor; the Sheriff’s page (checked October 19, 2026) says personal mail has gone to the Smart Communications PO Box in Seminole, Florida, since April 25, 2022, with the inmate’s name and booking/ID number on the outside.

Legal access, attorneys, and immigration court information

Detainees have the right to speak with an attorney, and attorney–client visits and calls are confidential. For information about a case before the immigration court (EOIR), EOIR’s automated hotline is 1-800-898-7180, which works by A-number. For a matter before the Board of Immigration Appeals (BIA), the main line of EOIR (the Justice Department agency the BIA belongs to) is (703) 305-0289. Applications for relief from removal must be filed directly with the immigration court handling the case. For people who cannot afford an attorney, the immigration court can provide a list of pro bono legal service providers; related resources are listed below.

Booking legal visits, video calls, and legal calls

Per this facility’s ICE page (checked October 16, 2026):

• In-person legal visits: daily, 8 a.m. to 11 a.m. and 1 p.m. to 7 p.m.
• Remote attorney visits: permitted each day. The attorney must create an account at www.iwebvisit.com and must also obtain approval in person one time at the jail, with photo identification and a state bar card, to get confidential status. “If the attorney fails to obtain the confidential status, all video visits will be recorded.”
• G-28s can be filed through ERO eFile. Facility staff do not have access to ERO eFile; ICE says legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.
• Case information: requests about people detained here go to SaltLakeCity.Outreach@ice.dhs.gov. This mailbox does not accept applications for Stay of Removal or Case Appeals.
• Identifying the Deportation Officer: ICE lists the Salt Lake City Field Office at (775) 789-3000; a G-28 must be on file for any information to be disclosed.
• Consular visits: consular officials may meet with their detained nationals at any time. ICE requests prior arrangements with the ICE Supervisory Deportation Officer “to the extent possible” — reachable at (775) 789-3000 — and that consular officials bring appropriate credentials.
• Clergy visits: at any time, but clergy must make prior arrangements with the Chaplain’s Office.
• Pro bono list: posted in all detainee housing units and other appropriate areas and updated quarterly; contacting a listed organization for an appointment is the detainee’s responsibility.

As of October 16, 2026, ICE’s page for this facility describes no separate scheduling system for confidential legal phone calls.

Feedback, complaints, and oversight

Concerns about conditions at this facility or the conduct of an ICE or contract employee can be reported to the ERO Salt Lake City Field Office that oversees this facility, or filed as a complaint with the DHS Office for Civil Rights and Civil Liberties (CRCL). On its own Make a Civil Rights Complaint page DHS publishes one channel — the online portal at engage.dhs.gov/crcl-complaint; CBP additionally publishes, for the same office, the e-mail address CRCL@dhs.gov, fax (202) 401-4708, and the postal address DHS/CRCL, Compliance Branch, 2707 Martin Luther King Jr Ave SE, Mail Stop #0190, Washington, DC 20528-0190. The DHS Office of Inspector General (OIG) hotline is 1-800-323-8603.

This facility’s own ICE page adds these channels (checked October 16, 2026):

• Comments on service, or a misconduct complaint to the field office: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 2975 Decker Lake Drive, Salt Lake City, UT 84119, (801) 736-1200.
• ICE Office of Professional Responsibility (by mail): Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
• ICE OPR Integrity Coordination Center: 1-833-4ICE-OPR or ICEOPRIntake@ice.dhs.gov.

A news reporter who wants to interview someone held here must apply in writing to the Salt Lake City Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the facility rules and regulations provided by staff. ICE says a detainee has the right not to be interviewed, photographed or recorded, and the reporter must first obtain the detainee’s written permission. ICE’s page adds: “Ordinarily, live television or radio interviews will not be permitted in the facility.”

ICE inspection record

ICE’s Office of Detention Oversight (ODO), part of ICE’s Office of Professional Responsibility, made an unannounced compliance inspection (Inspection 2025-004-011) of Washoe County Jail on November 5–7, 2024 (ODO report). Per ICE’s November 2024 inspection:

• Standard and result: ODO assessed 21 standards under the National Detention Standards (NDS) 2019 and found the facility compliant with 19; it found two deficiencies in the remaining two standards.

• Trend: in November 2023 the facility also had 2 deficient standards and 2 deficiencies. ODO says the facility’s corrective action plan (UCAP) from that inspection “likely resolved 1 of the previous cited deficiencies”, but the Food Service deficiency repeated. ODO recommends ERO Salt Lake City work with the facility to resolve any deficiencies in accordance with contractual obligations.
• Detainee interviews: ODO interviewed four detainees who agreed to participate (one more declined); none alleged discrimination, mistreatment or abuse, and all reported satisfaction with facility services.

Earlier contractor inspection (October 2020). The Nakamoto Group, Inc. performed an annual remote inspection of the “Washoe County Detention Center” under the NDS 2000 on October 13–15, 2020 (cover letter); these are 2020 findings, not current facts. The letter calls it an IGSA facility “under the jurisdiction of the Sheriff of Washoe County, Nevada, and operated by the Sheriff’s Department staff,” housing adult male and female detainees of all security levels for the county, the U.S. Marshals Service and ICE, with ICE detainees intermingled with other detainees. It names Legacy Inmate Communications for detainee phones and NaphCare, Inc. (by contract) for medical services, and says ICE detainees are charged co-pays for medical services. Inspectors could not personally observe the facility, and no ICE detainees were interviewed. The letter lists 17 deficient components in 14 standards, yet also states that no standards were found deficient; the Lead Compliance Inspector recommended a rating of Acceptable, unless unobserved practices and conditions are contrary to what was reported to the inspection team.

Earlier ODO inspections. ICE’s ODO facility inspections page (checked October 19, 2026) also lists these Washoe County Jail inspections:

• June 7–9, 2016

• November 16–20, 2020

• April 26–30, 2021 (listed as a follow-up)

• May 3–5, 2022

• November 1–3, 2022

• April 23–25, 2024 follow-up: ICE’s ODO report assessed 16 standards under NDS 2019, found compliance with 14, and found two deficiencies in the remaining two standards.

• Clothing exchange in April 2024: ODO found that each detainee received one pair of socks and one pair of undergarments, exchanged only twice per week.

• April 2024 interviews: ODO interviewed 11 detainees who voluntarily agreed to participate; two others declined. These are April 2024 findings.

Related procedural resources

• Know Your Rights — what to do if ICE detains you
• EOIR immigration court schedules and procedures
• BIA-recognized legal-aid organizations in Nevada
• Other ICE detention facilities in Nevada
• All facilities under the Salt Lake City Field Office