IRS offices in Massachusetts
The IRS operates Taxpayer Assistance Centers (TACs) for in-person tax services. Massachusetts has 7 TACs.
TACs handle:
- ITIN applications (Form W-7) — many TACs are designated as Certifying Acceptance Agents
- Identity verification for tax returns
- Account problems and balance-due payments
- Tax law questions (limited; most are routed to phone or IRS.gov)
- Tax form pickup (walk-in for forms only)
- Prior-year returns assistance
⚠️ All TAC visits require an appointment. Call the local office below OR the IRS appointment line at 844-545-5640.
IRS Taxpayer Assistance Centers in Massachusetts
7 IRS TACs listed for Massachusetts. TACs handle in-person tax services including ITIN applications (Form W-7), identity verification, account problems, and tax-return assistance for prior years.
| Office | Address | Phone | Hours |
|---|---|---|---|
| Boston | JFK Federal Building, 15 New Sudbury St., Boston, MA 02203 | (617) 316-2850 | 8:30am - 4:30pm |
| Brockton | 103 Commercial Street, 2nd Floor, Brockton, MA 02302 | (508) 586-4671 | 8:30am - 4:30pm |
| Fitchburg | 881 Main St., Fitchburg, MA 01420 | (978) 342-0016 | 8:30am - 4:30pm |
| Hyannis | 75 Perseverance Way, Hyannis, MA 02601 | (508) 775-0029 | 8:30am - 4:30pm |
| Springfield | 1550 Main St., Springfield, MA 01103 | (413) 788-0284 | 8:30am - 4:30pm |
| Woburn | 400 Trade Center Drive, Suite 3890, Woburn, MA 01801 | (781) 835-4350 | 8:30am - 4:30pm |
| Worcester | 120 Front St., Worcester, MA 01608 | (508) 793-8227 | 8:30am - 4:30pm |
How to schedule an IRS TAC appointment in Massachusetts
- Choose the office most convenient for you above
- Call the office number OR the central appointment line: 844-545-5640
- Explain the reason for your visit (W-7 ITIN, identity verification, etc.)
- Schedule 2-4 weeks in advance during peak tax season (Jan-Apr)
- Confirm what original documents you must bring
Related procedural information
- ITIN — individual taxpayer ID without SSN — the federal procedure your TAC will help with
- Free tax prep (VITA + TCE) in Massachusetts — separate volunteer sites for low-income filers
- State income tax obligations in Massachusetts — state filings happen separately from IRS
- USCIS forms library — federal immigration forms
- Find an immigration attorney — for cross-border tax + visa interactions
Last verified: 2026-05-27. Source: IRS Taxpayer Assistance Center directory. General procedural information — not legal or tax advice. Always verify office hours and services before traveling.
Recent IRS appointment and ITIN context (2025-2026)
IRS Taxpayer Assistance Centers (TACs) operate by appointment only — call 844-545-5640 to schedule. For ITIN W-7 in-person processing, only designated Certifying Acceptance Agent TACs can verify original passport documents (saves you mailing your passport to Austin, TX). The ITIN application fee is $0 (no IRS fee); third-party Acceptance Agent fees range from $50-$300 per applicant when not using a TAC directly.
H.R.1 / OBBBA effective 2026-05-29 did NOT change Form W-7 ITIN procedures, but the IRS publishes ITIN processing time updates monthly. Current processing time: approximately 7 weeks for new W-7 applications mailed to Austin Service Center. Renewals required for ITINs not used on a federal tax return for 3 consecutive years. The 2024 IRS Strategic Operating Plan allocated $80 billion in funding (later reduced) — TAC hours and locations may shift annually based on Congressional appropriations.
For free tax preparation: 11,000+ VITA (Volunteer Income Tax Assistance) sites nationwide serve households earning under approximately $64,000. TCE (Tax Counseling for the Elderly) sites serve taxpayers 60+. Find sites at irs.treasury.gov/freetaxprep or call 1-800-906-9887. VITA volunteers are IRS-certified annually and can prepare Forms 1040, 1040-SR, 1040-NR (limited), Schedule A, B, C (simple), EIC, Child Tax Credit, ACTC, education credits.
IRS Form W-7 and the Form 1040 series interact via Schedule 8812 (Credits for Qualifying Children and Other Dependents) — ITIN-only filers can still claim the $2,000 Child Tax Credit per qualifying child (US citizen or LPR child with SSN required). The Additional Child Tax Credit refundable portion is $1,700 for tax year 2025. Form 1040-NR filers face different rules; consult a TAC or VITA volunteer for nonresident-alien status questions.