IRS offices in North Carolina
The IRS operates Taxpayer Assistance Centers (TACs) for in-person tax services. North Carolina has 9 TACs.
TACs handle:
- ITIN applications (Form W-7) — many TACs are designated as Certifying Acceptance Agents
- Identity verification for tax returns
- Account problems and balance-due payments
- Tax law questions (limited; most are routed to phone or IRS.gov)
- Tax form pickup (walk-in for forms only)
- Prior-year returns assistance
⚠️ All TAC visits require an appointment. Call the local office below OR the IRS appointment line at 844-545-5640.
IRS Taxpayer Assistance Centers in North Carolina
9 IRS TACs listed for North Carolina. TACs handle in-person tax services including ITIN applications (Form W-7), identity verification, account problems, and tax-return assistance for prior years.
| Office | Address | Phone | Hours |
|---|---|---|---|
| Asheville | 151 Patton Ave., Asheville, NC 28801 | (828) 271-4764 | 8:30am - 4:30pm |
| Charlotte | Five Resource Square, 10715 David Taylor Dr., Suite 1-300, Charlotte, NC 28262 | (704) 548-4100 | 8:30am - 4:30pm |
| Fayetteville | 225 Green St., Fayetteville, NC 28301 | (910) 223-3580 | 8:30am - 4:30pm |
| Greensboro | 4905 Koger Boulevard, Greensboro, NC 27407 | (336) 574-6024 | 8:30am - 4:30pm |
| Greenville | 2835 South Charles Blvd., Greenville, NC 27858 | (252) 561-4040 | 8:30am - 4:30pm |
| Hickory | 1930 3rd Avenue Lane SE, Hickory, NC 28602 | (828) 267-7655 | 8:30am - 4:30pm |
| Raleigh | 7751 Brier Creek Pkwy, Raleigh, NC 27617 | (919) 850-1100 | 8:30am - 4:30pm |
| Wilmington | 3340 Jaeckle Drive, Suite 103, Wilmington, NC 28403 | (910) 254-5198 | 8:30am - 4:30pm |
| Winston-Salem | 251 N. Main Street, Suite 800, Winston-Salem, NC 27101 | (336) 659-2740 | 8:30am - 4:30pm |
How to schedule an IRS TAC appointment in North Carolina
- Choose the office most convenient for you above
- Call the office number OR the central appointment line: 844-545-5640
- Explain the reason for your visit (W-7 ITIN, identity verification, etc.)
- Schedule 2-4 weeks in advance during peak tax season (Jan-Apr)
- Confirm what original documents you must bring
Related procedural information
- ITIN — individual taxpayer ID without SSN — the federal procedure your TAC will help with
- Free tax prep (VITA + TCE) in North Carolina — separate volunteer sites for low-income filers
- State income tax obligations in North Carolina — state filings happen separately from IRS
- USCIS forms library — federal immigration forms
- Find an immigration attorney — for cross-border tax + visa interactions
Last verified: 2026-05-27. Source: IRS Taxpayer Assistance Center directory. General procedural information — not legal or tax advice. Always verify office hours and services before traveling.
Recent IRS appointment and ITIN context (2025-2026)
IRS Taxpayer Assistance Centers (TACs) operate by appointment only — call 844-545-5640 to schedule. For ITIN W-7 in-person processing, only designated Certifying Acceptance Agent TACs can verify original passport documents (saves you mailing your passport to Austin, TX). The ITIN application fee is $0 (no IRS fee); third-party Acceptance Agent fees range from $50-$300 per applicant when not using a TAC directly.
H.R.1 / OBBBA effective 2026-05-29 did NOT change Form W-7 ITIN procedures, but the IRS publishes ITIN processing time updates monthly. Current processing time: approximately 7 weeks for new W-7 applications mailed to Austin Service Center. Renewals required for ITINs not used on a federal tax return for 3 consecutive years. The 2024 IRS Strategic Operating Plan allocated $80 billion in funding (later reduced) — TAC hours and locations may shift annually based on Congressional appropriations.
For free tax preparation: 11,000+ VITA (Volunteer Income Tax Assistance) sites nationwide serve households earning under approximately $64,000. TCE (Tax Counseling for the Elderly) sites serve taxpayers 60+. Find sites at irs.treasury.gov/freetaxprep or call 1-800-906-9887. VITA volunteers are IRS-certified annually and can prepare Forms 1040, 1040-SR, 1040-NR (limited), Schedule A, B, C (simple), EIC, Child Tax Credit, ACTC, education credits.
IRS Form W-7 and the Form 1040 series interact via Schedule 8812 (Credits for Qualifying Children and Other Dependents) — ITIN-only filers can still claim the $2,000 Child Tax Credit per qualifying child (US citizen or LPR child with SSN required). The Additional Child Tax Credit refundable portion is $1,700 for tax year 2025. Form 1040-NR filers face different rules; consult a TAC or VITA volunteer for nonresident-alien status questions.